Care Manager

This is an exciting opportunity for a dedicated skilled and experienced Care Manager with a robust background in care and a passion for delivering highquality services to join our team in Southend.

As our Care Manager you will report directly to the Director and oversee the growth and development of our domiciliary care service ensuring the provision of exceptional quality care. Your responsibilities will include managing the efficient operation of the business maintaining quality control addressing client needs and overseeing the daily management of the office team and Care Professionals.

This role is suitable for both an experienced Care Manager looking for a new challenge or a highly motivated Care Supervisor or Care Coordinator who is looking for the next step up in their career. 

In this varied and challenging role you will be involved in:

• Working closely with the Director (senior leadership team) to coordinate the development of a high quality private domiciliary care service for older people in the local area 
• Act as the Registered Manager managing the regulated activity for the office. 
• Networking in the local community to raise awareness of the service 
• Promoting the highest standards of care and service 
• Recruiting and training Care Professionals 
• Converting new client enquiries and coordinating staffing rotas 
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements 
• Managing (inspiring) a team making sure that exceptional service is delivered to our clients and workloads are managed accordingly 
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients 
• Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered 
• Effectively managing complaints and incidents carrying out investigations relating to the quality of the service and using those findings to initiate improvements 
• Promoting a positive culture in line with the Home Instead ethos and values. 

Due to the need to support the OnCall function which may require you to support team members out in the field in emergency situations and also the requirement to travel throughout the community to conduct new client assessments you should have a driving licence and access to a vehicle.

Qualifications :

• Care experience with a proven track record in providing consistent excellent customer service. 
• Experience in leading training and managing a team to provide high quality domiciliary care services. 
• Have or bewilling towork towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services or equivalent. 
• Excellent knowledge and understanding of compliance and legislative requirements of thecareregulations. 
• Strong skills in conducting care assessment and care planning.
• Good understanding of systems and processes. 
• Excellent interpersonal and communication skills. 
• Ability to inspire others and build fantastic working relationships. 
• Strong organisation and planning skills. 
• Drive and motivation to take on a broad role and develop care services. 
• Passionate about providing the highest quality of care. 
• Commercially aware and have strong influencing and negotiating skills. 
• Demonstrate achievement of business growth targets. 
• Ability to work well and accurately under pressure. 
• Be responsive agile and remain calm whilst dealing with multiple priorities.
• Be flexible to meet demands of the business including participating in an oncall rota. 
• Good working knowledge ofIT Systems with experience ofMicrosoft Office working with databasesandvirtual communication platforms with the ability to learn and adopt new technologies where appropriate. 

Additional Information :

Benefits:

• Competitive salary (to be discussed)
• 28 days paid holiday (incl. bank holidays)
• Healthcare scheme
• Pension contribution
• Free onsite parking
• Staff referral bonus scheme
• Work laptop & mobile phone
• Team social events
• Extensive support and training within the Home Instead network

This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. Relationships are at the heart of all we do and youll find that working with us will help you achieve great things for your clients as well as giving you a rewarding career one which will grow with you. We offer an attractive salary and benefits package together with a fantastic career development opportunity. If you are motivated and have a genuine passion for care this role could be an excellent fit offering both fulfillment and a chance to grow alongside a supportive team.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure. 

This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.

Remote Work :

No

Employment Type :

Fulltime