Senior Specialist Implementation Engineering
Senior Specialist Implementation Engineering
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Job Description
Checkout.com is looking for a dynamic and proactive Implementation Engineer/Senior Engineer to be responsible for providing our merchants and business partners with a worldclass technical support during implementation. The core purpose is to reduce as much friction as possible from the integration process in order to achieve a successful and efficient integration.
You will play a critical role in maintaining the trust of our customers ensuring that any technical queries that arise during the implementation process are answered and escalated when required. Working directly with our customers technical teams to resolve issues you will also collaborate closely with various internal stakeholders across Technology and Business to contribute towards consolidating Checkout.coms position as a leading online payment solutions provider in the region.
The ideal candidate must be customerdriven and techsavvy with proven problemsolving abilities and eager to join a dynamic agile and fastgrowing environment.
How youll make an impact
Provide technical support to merchants during their implementation of Checkout.com payment processing technology
Answer all merchants integration related questions including but not limited to configuration debugging documentation testing and go live support
Manage incidents as related to the integration (investigation troubleshooting escalation resolution reporting time tracking and analysis of incidents)
Partner internally with Business Support Sales Software and Web Development to resolve issues during customer trials integrations or postimplementation support
Interact with the Product teams to pinpoint improvement ideas
Advise Management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
Ability to multitask with multiple projects and integrations of key customers
Maintain/update existing libraries/plugins used in integrations
Qualifications :
- 35 years of development or technical support experience in a Tech/FinTech company
Strong payments experience would be advantageous
Strong experience with JavaScript
Understanding of API REST webhooks and logs is required
Strong coding skills in at least one of these languages: Java PHP Python Go or C#
Excellent communication skills ability to build and maintain strong relationships
Ability to work in a customerfocused and targetdriven environment
Additional Information :
Apply without meeting all requirements statement
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.
When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.
Take a peek inside life at Checkout.com via
- Our Culture video
- Our careers page
- Our LinkedIn Life pages bit.ly/3OaoN1U
- Our Instagram
Apply without meeting all requirements statement
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.
When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.
Take a peek inside life at Checkout.com via
- Our Culture video
- Our careers page
- Our LinkedIn Life pages bit.ly/3OaoN1U
- Our Instagram
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
