Service Architect
Service Architect
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Job Description
Service Architect Remote UK All UK Addresses Considered
Main purpose of the job
The main purpose of a Telefnica Tech Service Architect (for Health) will:
- support service design elements of sales presales bid opportunities service implementation and service opportunities aligning with Telefnica Techs strategic delivery of health services
- act as the primary service design & architecture interface between the customer and Telefnica Tech.
- work closely with service delivery and project teams on all new projects and services to be delivered providing guidance direction and advice on service architecture and delivery.
- act as a subject matter expert providing Telefnica Tech and customers with an understanding of the Service solution across all service delivery Technical ITIL and supporting business functions.
Main Duties and Responsibilities: Essential duties may include but are not limited to the following:
- Supporting developing and transforming enterprise IT Services for Telefnica Tech within the health sector
- Leading the design and implementation of managed service operations and project delivery
- Leading the development of an IT lifecycle management designing services taking service strategy and building processes procedures into operational runbooks and guides across the department.
- Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
- Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
- Defining the standards required for the existing Telefnica Tech IT teams to adopt ITIL based service management
- Support the core frameworks that will underpin different aspects of the IT department including AGILE DevOps ITIL SFIA TOGAF
Qualifications :
Experience and skills:
Experience (essential):
- Previous experience in a Service Architect role
- More than 3 years experience in designing implementing and delivering enterprise level IT Managed Services.
- ITIL Qualified
- Experience of managing ITIL processes across service towers and third parties (SIAM)
- Experience at senior management level in a large complex customer facing organization
- Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency
Experience (desirable):
- Advanced academic background preferably to good degree level or equivalent
- Experience in Health Sector aligned Service Architecture
- Proven commercial acumen
- Good working knowledge of relevant functional systems
- Experience in dealing with and influencing multitier management
Personal Skills:
- Articulate and a clear communicator
- Be a customer advocate
- Have the ability to converse technical terms and definitions to nontechnical personnel
- Meticulous with excellent attention to detail
- Able to multitask and handle large amounts of complex information
Key Words:
Service Architect Service Design Service Improvement Service Delivery Service Designer Health Healthcare ServiceNow
Additional Information :
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
