Wintel Technical Services Engineer
Wintel Technical Services Engineer
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Job Description
This role covers the management maintenance and support of all Infrastructure Hosting responsibilities within the CUH account. At this role level employees will be expected to deliver against a set of responsibilities as agreed with Level 3 Technical Services Colleagues. The successful candidate will have good general troubleshooting skills. While employees at this level will receive instruction or assistance in technical areas as required to extend and grow their experience they will be expected to work independently and use their own initiative. They will be fully aware of the operating procedures and policies of the company.
Main Duties and Responsibilities:
- Provision of support at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- Liaise directly with the customer to resolve issues.
- In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances but which may not of necessity change the general character or level of responsibility to the post.
Please note that this job description is subject to ongoing review as new demands and best working practices are considered agreed and implemented.
Qualifications :
Skills and experience:
- Good working knowledge with regards to the administration and troubleshooting of the following Microsoft technologies (Active Directory DNS DHCP RDS File Services Certificate Services Server Administration 2008 and above)
- Good working knowledge with virtual server technologies e.g. VMWare.
- Good working knowledge of a server backup technology
- Good working knowledge of incident problem and change management
- Good working knowledge of Server patching techniques and toolsets
- Demonstrable experience in troubleshooting techniques
- A working knowledge of general networking (e.g. routing firewall wireless AP)
- An understanding of working with Computer Infrastructure in a Data center environment
- Good understanding of Microsoft SQL Server.
- Good understanding of Exchange 2016 technologies.
- Good understanding of the Citrix Virtualisation technology suite.
- Good understanding of Enterprise/Event Management.
- Professionalism creating a high level of customer satisfaction
Additional Information :
Applicants must be eligible to live and work in the UK.
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
