Full Time Sales Advisor - Jordan Creek Town Center

About the Role
As a Sales Advisor youll be responsible for providing excellent customer service welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. Youll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. Youll also work on garment refill & care presentation and contribute to a clean and tidy sales floor and back of house working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life
Working at H&M means no two days are ever the same but a typical day will include the following responsibilities*
 

Customer Sales & Profit

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & instore sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

• Keep up to date with fashion scene trends tendencies styles brands products competitors and relevant influencers etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service fashion and store operations knowledge and skills with colleagues
• Follow all procedures routines and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn develop & support each other
• Participtate in relevant available Onboarding introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation execution and maintain attractive merchandise displays clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any instore OMNI Services & instore tech services/tools etc. (Instore Care App Click & Collect Smart Store etc.)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications :

Who You Are

• As a Sales Advisor youll be passionate about fashion and everything we create instore
• Motivated by giving customers a great experience
• You should also be communicative creative and curious motivated flexible decisive and action oriented
• You should also enjoy working in a collaborative and dynamic environment
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion retail or other servicerelated industries
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time bend stretch engage in repetitive motions push pull and carry items (mannequins clothing totes torsos etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Open availability including evenings and weekends
• 12 years of transferrable experience welcome
• Basic computer skills such as browser navigation software interaction and data entry are needed
• May be required to travel to support other stores and for training

Why Youll Love Working for H&M

• We value diverse backgrounds including but not limited to race ethnicity gender age religion sexual orientation and disability
• We pride ourselves on being a valuesdriven organization guided by our 7 unique values that have been part of our success story for over 75 years
• Youll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where youre encouraged to be yourself at work
• You will have access to a large global talent community where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance wellness and family support programs company match 401k paid leave programs and paid time off including a community day to serve your local community
• Youll be able to express your personal style with our employee discount at H&M & Other Stories and COS

Additional Information :

Job Status: Hourly NonExempt

Compensation: Hiring Rate is $14.00 Hourly

EEOC Code: SLS

*This job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion.

**H&M in good faith believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits:

 We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount Medical Pharmacy Vision and Dental Coverage Employee Assistance Program Vacation Wellness Holiday and Parental Pay 401K Commuter Benefits Health and Dependent Care FSA. Plus additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Remote Work :

No

Employment Type :

Fulltime