Customer Success Expert with English
Customer Success Expert with English
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you looking for a new job opportunity We have the perfect one for you!
Join Sutherland a successfocused and dynamic environment that prioritizes delivering outstanding experiences for global organizations. As were in a period of growth this is an exciting opportunity for individuals passionate about customer success to contribute to a thriving workplace that emphasizes career development mentorship and leadership training.
As a Customer Success Expert you will play a significant role in managing postsales customer relationships focusing on driving onboarding adoption and education of our cloud solution offerings. Your daytoday responsibilities will involve utilizing a CRM system and analytics to ensure the ongoing success of our customers. Youll act as a leader coach and advisor dedicated to delivering value to both customers and the organization.
Responsibilities:
Guide customers through the onboarding process ensuring a smooth and successful implementation of our products or services.
Develop new and retain the existing customer relationships.
Drive awareness and improve the utilization of the services within your customer set.
Ensure customer satisfaction by addressing technical demands acting as a point of contact and collaborating crossfunctionally.
Become an expert on our products and services stay uptodate with new features and enhancements.
Contribute to providing feedback for product advancement.
Qualifications:
Strong written and verbal communication skills in English.
Advanced analytical and problemsolving skills with the ability to develop quick situational decisions.
Solutionoriented mindset to understand and solve complex customer issues.
Experience with cloud technologies will be considered an advantage.
Proven track record of achieving customer satisfaction goals.
:
Competitive salary regular shift.
Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance.
Team Building activities Charity events and initiatives and many other company events.
Internal trainings following the leading global standards.
Great office locations and work at home option.
Rewards and recognition programs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
