REF45926K-Assistant Manager - WTS 3 - 5 years - CRM L2 Support - MS Dynamics 365 - Mumbai WFO
REF45926K-Assistant Manager - WTS 3 - 5 years - CRM L2 Support - MS Dynamics 365 - Mumbai WFO
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Job Description
L2 Support Specialist will play a crucial role in providing advanced technical support and expertise handle escalated issues perform indepth troubleshooting and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules including CRM Finance Supply Chain Management Sales and Customer Service Serve as a point of escalation for unresolved issues from the firstlevel support team. Collaborate with peers senior support personnel and development teams to address complex technical challenges and ensure timely resolution within established SLAs Develop and maintain an indepth understanding of Dynamics 365 applications architecture and integration points. Stay updated on the latest product updates patches and best practices to provide accurate guidance and support to endusers and colleagues Conduct thorough analysis of recurring issues system errors and performance bottlenecks to identify underlying patterns and trends Contribute to the creation and enhancement of technical documentation troubleshooting guides and knowledge base articles. Share expertise and best practices with the support team to improve overall competency and efficiency. Foster strong working relationships with crossfunctional teams including development infrastructure and business units to facilitate effective communication and problem resolution. Participate in regular meetings and discussions to share insights coordinate activities and drive continuous improvement initiatives Ensure that all changes adhere to established change management processes and compliance requirements Provide ongoing support and guidance to users on complex system configurations and customizations
Qualifications :
Graduate in Computer Science Information Technology or a related field with 2to3year Experience of functional knowledge in Microsoft DynamicsCRM or any other CRM Demonstrated experience in troubleshooting complex technical issues and collaborating with crossfunctional teams to deliver solutions. Excellent communication and problemsolving skill Proficiency in documenting support activities and maintaining accurate records
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
