Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Deliver excellent customer service experience and be fully accountable for the endtoend customer journey.
Act as the single point of contact for both current and new Client customers.
Collaborate internally with relevant departments to meet customer expectations.
Require a minimum education of a High School Diploma.
Require a minimum of 25 years of experience in Customer Service Supply Chain or Sales.
Familiar with customerfacing operations order to cash process cloudbased solutions ERP systems and supply chain.
Responsible for customerfacing activities and customer experience.
Handle order to cash and customer service management.
Understand customer segments trends needs and expectations.
Enter relevant information into the CRM system after each customer contact.
Provide quality service to customers while identifying opportunities to secure new business.
Collaborate closely with internal partners/functions.
Support the implementation of customer experience initiatives tools and processes.
Contribute to reviewing existing operations and generate new ideas for continuous improvements.
Prioritize own workflow and ensure work is completed to required standards.
Utilize customer service supporting systems and tools.
Plan own activities on a daily weekly and monthly basis to ensure business continuity.
Comply with Client Corporate Standards Global SHE and Sustainability requirements.
This is a hybrid role for a 6month assignment.
Employment Type
Full Time
