L2 Desk side support
L2 Desk side support
Posted on :
04-01-2025
Employer Active
1 Vacancy
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Job Description
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
- Use diagnostic tools to troubleshoot problems associated with network
- Connectivity and workstation hardware/software
- Troubleshoot consumer replaceable hardware BIOS Driver OS FedEx Software
- Installing Printer drivers IP Printing/Cloud Printing
- OneDrive Setup and migrations w/ OneNote Cloud Sharing
- Attempt Data Recovery on failed systems
- Troubleshoot Encryption issues
- Troubleshoot Password issues
- Windows / MacOS troubleshooting applying OS updates encryption and Office for Mac 2016 for employees using iPlanet and O365
- Windows / Mac LAN / WAN connectivity troubleshooting
- Ready and assist with video conferencing equipment
- Networking Troubleshoot crossconnects monitor port utilization Wireless AP swapout Switch Install/Swapout
- Take ownership and responsibility of queries issues and problems assigned to
- the Desktop Support Engineers
- Escalate issues and involve experts wherever required in order to resolve issues
- as quickly as possible.
- Ability to maintain composure with challenging customers
- Cell support tech setup/troubleshooting of cell phones (non mgmt. included)
- Setup and troubleshoot Apple Devices (iPhone iPad MacBook iMac MacMini)
Employment Type
Full Time
Key Skills
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