Biglinual-Customer Service Representative - Workplace Benefits
Biglinual-Customer Service Representative - Workplace Benefits
Posted on :
04-01-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
The Representative role supports the Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fastpaced environment demonstrate attention to detail excel in communication and possess strong problemsolving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to:
Responsibilities
Provide superior customer experience via incoming telephone calls in a fastpaced automated highvolume contact center environment
Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful accurate timely manner consistently meeting commitments)
Ability to navigate multiple systems and applications to research analyze and resolve requests & inquiries
Maintain performance and quality standards
Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and our products offered to our CWB customers
Work collaboratively with team members and business partners to provide a positive customer experience for our caller
Ability to work 40 hours a week on scheduled shift between the hour 7am8pm CST; work overtime and weekends as needed
Assist with special requests as needed.
Complete additional tasks and other projects/duties as assigned
Qualifications
Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
35 years experience of Insurance background
Customer focused mindset and dedication to providing exceptional service to employees
Previous experience in a highvolume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!
Outstanding effective and service focused communication skills both verbal and written
Proficient in computer skills multiapplication navigation and multitasking
Accepts accountability
The Representative role supports the Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fastpaced environment demonstrate attention to detail excel in communication and possess strong problemsolving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to:
Responsibilities
Provide superior customer experience via incoming telephone calls in a fastpaced automated highvolume contact center environment
Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful accurate timely manner consistently meeting commitments)
Ability to navigate multiple systems and applications to research analyze and resolve requests & inquiries
Maintain performance and quality standards
Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and our products offered to our CWB customers
Work collaboratively with team members and business partners to provide a positive customer experience for our caller
Ability to work 40 hours a week on scheduled shift between the hour 7am8pm CST; work overtime and weekends as needed
Assist with special requests as needed.
Complete additional tasks and other projects/duties as assigned
Qualifications
Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
35 years experience of Insurance background
Customer focused mindset and dedication to providing exceptional service to employees
Previous experience in a highvolume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!
Outstanding effective and service focused communication skills both verbal and written
Proficient in computer skills multiapplication navigation and multitasking
Accepts accountability
Employment Type
Full Time
Key Skills
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