IT Technician 2
IT Technician 2
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Salary Not Disclosed
1 Vacancy
Job Description
- Provide prompt and accurate technical support ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).
- Bachelors degree in related technical field or equivalent education/experience.
- A Security Net Microsoft and Dell (certain certifications will be required within a certain timeframe of employment) preferred.
- 24 years of experience providing customer support for Windows XP and MS Outlook in a networked environment including experience performing computer hardware software break/fix and troubleshooting.
- 3 years of experience supporting MS Office products (or other shrinkwrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.
- Ability to demonstrate outstanding customer service skills.
- Strong oral and written communications skills.
- Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
- Ability to diagnose and troubleshoot workstation application peripheral TCP/IP and/or printer problems.
- Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
- Must be able to lift and carry computers (approximately 50 lbs.) crawl into tight spaces (such as under desks) and climb ladders as needed to install computers.
- Perform deskside Windows XP workstation support in a networked office environment.
- Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation configuration and troubleshooting; and computer/user moves adds and changes.
- Responsible for reviewing trouble ticket queues documenting support and diagnostic activities escalating problems as required.
- Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.
Employment Type
Full Time
