ServiceNow Customer Administrator REMOTE
ServiceNow Customer Administrator REMOTE
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1 Vacancy
Job Description
Job Title: ServiceNow Customer Administrator (REMOTE)
Location: Raleigh NC
Duration: 12 Months
Job Description:
The ideal candidate will have proven implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Past work experience with industry leading providers of help desk IT service management asset management network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration user administration security workflow date management and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities:
- Personalize and create forms and fields
- Create new applications modules and tables
- Activate a plugin
- Build reports gauges and homepages
- Set up Service Level Agreements (SLAs) and monitor SLA workflows
- Create and track Service Catalog requests and items with variables
- Create monitor modify and publish Service Catalog workflows with approvals
- Follow the notification process back to the Business Rule
- Import data into the instance
- Create and use update sets to facilitate moving customizations between your instances
- Search populate and customize the Knowledge Base
- Create an Access Control Rule (ACL)
- Create global controls for attachments and cookies
- Custom scripting
- Build third party software integrations
- Answering how to technical and application configuration questions
- Aiding in translating business requirements into technical requirements
- Facilitating roll out of new applications and modules
- Manage the ServiceNow system upgrades that occur three times per year
- Assisting in troubleshooting patch / release management issues
Skills:
Skill
Required / Desired
Amount
of Experience
Proven ServiceNow implementation experience
Required
2
Years
Web applications networks protocols and email (SMTP POP3)
Required
2
Years
Basic understanding of ITIL v3 methodologies
Required
2
Years
Understanding of enterprise IT architecture
Required
2
Years
Working knowledge of relational databases
Required
2
Years
Experience with database manipulation via a programming language
Required
2
Years
Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)
Required
2
Years
Impeccable timemanagement and record keeping
Required
5
Years
The ability to take complex enduser requirements to code
Required
5
Years
A positive cando attitude & willingness to learn
Required
5
Years
A strong personal commitment to quality service
Required
5
Years
The ability to work independently and with a team
Required
5
Years
LDAP directories such as: Active Directory eDirectory OpenLDAP.
Highly desired
2
Years
Single Signon using: Digested Token SAML 1.1 SAML 2.0.
Highly desired
2
Years
Web Services integrations
Highly desired
2
Years
Excellent communication
Required
5
Years
Employment Type
Full Time
