Tele callerCustomer Support Executive Intern
Tele callerCustomer Support Executive Intern
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Job Description
This is a remote position.
Excited to join the world of customer support Apply now for the Customer Support Executive position at MTC!
Abhyaz is seeking a dedicated Customer Support Executive who is passionate about delivering exceptional service. If youre ready to provide topnotch support to our customers and ensure their satisfaction then this opportunity is for you.
Core Functional Responsibilities:
Provide excellent customer service addressing inquiries and resolving issues promptly.
Work with customers to understand their needs and recommend the right solutions.
Build strong relationships with customers to enhance their experience.
Greet customers warmly and interact with them on a daily basis.
Offer assistance and respond to queries about products and purchases.
Provide recommendations to customers based on their requirements.
Promote new products and services to customers.
Document customer interactions and update records accordingly.
General Responsibilities:
Improve engagement with customers to enhance their overall experience.
Increase sales by effectively addressing customer needs and preferences.
Understand product features and effectively communicate them to customers.
Assist in promotions and create opportunities for customers to explore new offerings.
Collaborate with internal teams to address customer inquiries and resolve issues.
Maintain a strong relationship with key stakeholders to ensure customer satisfaction.
About Abhyaz Internships :
Abhyaz Internships are a 416 weeks remote opportunity designed to develop your professional acumen while you work on critical real time projects. You are expected to spend 25 30 hrs a week. Our team of mentors and industry professionals guide you through every step of the project for you to gain valuable hands on exposure. We publish your work results in your online portfolio allowing you to strengthen your professional resume and social media profiles while showcasing your work to best position your talents for future opportunities.The outcomes will be bytesized projects that will have to be delivered every week. Your outcomes will be reviewed and grade by peers and your supervisors. Interns who excel in their project may be offered a guidance and support to secure placements within reputable companies.
Hiring Process:
Steps Process Timeline
Step 1 Job Postings on our Career page Friday
Step 2 Call for Registration and Enrolment Friday
Step 3 Completing Portfolio Submissions Next Thursday
Step 4 Evaluation Process ends on Abhyaz platform Next Thursday
Step 5 Interview & Job offer Friday
Step 6 Onboard Accept our Job Offer and onboard Monday
Do follow us on Linkedin / Twitter / YouTube
Requirements
Qualification:
Bachelors degree preferred.
Excellent communication skills both verbal and written.
Strong problemsolving abilities and a customerfocused mindset.
Ability to multitask and prioritize tasks effectively.
Proficiency in using customer support software and Microsoft Office suite.
Willingness to learn and adapt to new technologies and processes.
Ability to work well in a team and independently.
Empathetic and patient attitude towards customers concerns and inquiries.
About Abhyaz:
Abhyaz offers diverse internship opportunities across various job roles enabling individuals to gain practical experience and develop careerrelevant skills. Through evaluations and onboarding courses Abhyaz identifies and selects talent ensuring interns are equipped for workplace success. Operating in two main business verticals MTC (Digital Transformation) and CNCTrain (SMART Manufacturing) interns gain exposure to cuttingedge technologies and industry practices. Abhyaz fosters a symbiotic relationship between talent and industry enhancing recruitment success by providing skilled interns to partner organizations. Interns work on impactful projects contributing to partner organizations success and growth. Engaging with a diverse community of students job seekers professionals and industry partners Abhyaz creates a vibrant ecosystem for talent development. Explore opportunities at .
Benefits
Learn OnDemand SaaS Tools: Gain handson experience with industrystandard tools like Moodle and Zoho One enhancing your tech skills.
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OutoftheBox Work: Engage in innovative projects that go beyond your primary job role broadening your skill set.
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Remote Opportunities: Enjoy the flexibility of working from anywhere making it convenient to balance other commitments.
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Diverse Project Experience: Work on internal projects as well as real client assignments providing a wellrounded professional experience.
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Online Portfolio Building: Develop a strong online portfolio showcasing your work which can be invaluable for future job applications.
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Flexible Timing: Benefit from flexible working hours allowing you to manage your time effectively and maintain a healthy worklife balance.
*Terms & Conditions apply
Bachelor s degree in Business administration or in a related field. Exceptional verbal and written communication skills. Phenomenal conflict-resolution skills. Outstanding interpersonal, and negotiation skills. Good problem-solving skills. Need adequate resources (Laptop/desktop with stable WI-FI connection) Must be available in the virtual office on all working days from 1 P.M. to 6 P.M. About Abhyaz: Abhyaz: Leading Talent Management and Internship Platform Abhyaz Form MTAB Technology Center p. ltd, is a premier talent management platform offering internships across 150+ job roles, encompassing both engineering fields and non-engineering disciplines like data science, marketing, HR, finance, and operations. With over 100,000 applicants and more than 3,000 remote interns, Abhyaz boasts an impressive 80% placement rate, highlighting its effectiveness in preparing interns for the job market. Remote Internship Excellence Abhyaz promotes a remote working culture, utilizing Moodle and Zoho One tools to facilitate seamless communication and project management. Moodle provides a comprehensive learning management system for course materials and assignments, while Zoho One streamlines collaboration and task management. Business Solutions The platform offers business solutions to manage training operations and remote internships efficiently. By integrating Moodle and Zoho One, Abhyaz ensures smooth training processes and productive remote work environments. Exclusive Talent Pool Abhyaz features an exclusive talent pool program that simplifies recruitment by connecting employers with a curated selection of skilled professionals, ensuring a streamlined hiring process. Educational Collaborations Abhyaz partners with educational institutions to deliver dynamic programs that enhance skill development through practical applications
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
