Planning and managing support for incident management tools and processes
Coordinating interfaces between incident management and other service management processes
Driving the efficiency and effectiveness of the incident management process
Producing management information
Managing the work of incident support staff (first- and second-line)
Monitoring the effectiveness of incident management and making recommendations for improvement
Developing and maintaining the incident management systems
Managing major incidents
Developing and maintaining the incident management process and procedures
Participating in implementing the policies and procedures applicable to the project
Study all the project documents (contracts, schedule, etc.)
Follow up/monitor site work to make sure the site progress as per the project schedule
Define general project schedules, including key dates for all the parties involved
Verify and validate the technical decisions made within the frame work of the project and ensures their compliance with the contract, applicable codes and accepted industry’s practices
Ensure effective communication and coordination on assigned project between all disciplines and all other project participants
Coordinate with all with all assigned Personnel/department to make sure that all are coordinating their activities with other projects participants and that the requirements of the contract are being satisfied
Manage non-compliance issues and proposition of preventive and corrective measures
Prepare issuing reports about the main concerns of the project and submit it to senior managers and raise it in project management meetings, if needed
Follow up on the subcontractors and suppliers to adherence to terms and conditions of agreements and make sure that all related requirements and queries for the subcontractors are being solved
Attend project coordination meetings with client/supplier
Monitor and follow up on sub-contractors and suppliers to insure adherence to terms and conditions of agreements
Coordinate submittals and procure all close-out documents including operation warranties, and maintenance manuals
Generate complex project reports and submit it to the project manager to make sure the project is moving on cost and on time schedule
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