Operations Manager

Roles and responsibilities

About This Opportunity

We are seeking a dedicated and Senior Field Service Operations Manager to join our team. In this role, you will be the key driver in effectively managing various implementation and operation services. You will oversee time, scope, and resource planning while adhering to global and local directives. It is not only about maximizing our commercial engagements but also ensuring the company's continuous compliance with Environmental, Occupational Health and Safety (E+OHS), data security, and privacy rules. Join us and take action to secure effective implementation that generates value and influence the future of communications technology.

What You Will Do

• Define scope and workforce, planning and managing performance to ensure effectiveness and efficiency.
• Manage the financial performance of the roll-out phase within budget to support the financial success of the project.
• Drive change management through continuous measurement against KPI's and identifying areas for improvement.
• Monitor adherence to processes, regulations, and tools, taking impactful corrective action when necessary.
• Set up and manage acceptance procedures with customers and suppliers to secure timely acceptance and payment as per terms and conditions.
• Deep understanding of Service Delivery process, models, and strategy.
• Business and Customer Oriented and satisfaction.
• Knowledge about Ericsson business and governance model.
• Formulating strategies and concepts.
• Adhering to principles and values.

The Skills You Bring

• Bachelor’s degree in engineering, or a related field.
• Minimum of 5-7 years of experience in Managing big organizations within telecom industry.
• Familiar with Ericsson Tools and processes.
• Presentation, negotiation, and argumentation skills.
• Very good leadership and management skills.
• Drive innovation & commercial thinking.
• Decision making & initiating action.
• Ability to adapt to changes.
• Self-motivated. Take leads if needed and can be team player.
• Excellent social skills and strong customer orientation.
• Capable of coping with pressures & setbacks.
• Helpful, supportive and understand to make other shine.
• Positive, flexible, pro-active, act and drive with urgency.
• People management skill (empower, delegate, and follow up)
• Business Understanding.
• Stakeholder Management.
• Change and Improvement Management.
• Workforce management.

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Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Desired candidate profile

The ideal candidate is a seasoned professional with 5-7 years of experience managing large-scale operations within the telecom industry. They possess a Bachelor’s degree in engineering or a related field and have a deep understanding of service delivery processes, models, and strategies, specifically within the Ericsson business and governance framework.

The perfect candidate will bring strong leadership and management skills, coupled with the ability to drive change, measure performance against KPIs, and initiate impactful corrective actions. They are commercially minded, with a proven track record in financial management to support project success. The candidate has experience in stakeholder and workforce management, with an exceptional ability to negotiate, present, and articulate complex issues effectively.

This individual is self-motivated, adaptable to change, and thrives under pressure. With excellent social and communication skills, they foster a supportive environment, empowering team members and driving positive outcomes. They are proactive, detail-oriented, and committed to maintaining compliance with all E+OHS, data security, and privacy rules. This candidate is a strategic thinker, capable of formulating and implementing innovative strategies that align with business goals while ensuring customer satisfaction and business success.