Assistant Spa Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide exceptional customer service to all spa guests ensuring a welcoming and relaxing environment.
- Respond promptly and effectively to guest inquiries and requests.
- Handle guest complaints and resolve issues professionally and efficiently.
- Build and maintain strong relationships with guests to foster loyalty and repeat business.
- Assist in the daily operations of the spa including scheduling inventory management and supply ordering.
- Ensure the cleanliness and maintenance of the spa facilities.
- Assist with the training and development of spa staff including therapists receptionists and attendants.
- Monitor staff performance and provide feedback and coaching.
- Ensure compliance with all spa policies and procedures.
- Assist with the preparation of daily and weekly reports.
- Assist with the promotion of spa services and packages.
- Conduct spa tours and provide information to potential guests.
- Assist with the development and implementation of marketing campaigns.
- Achieve sales targets and maximize revenue.
- Assist with the preparation of the spa budget.
- Monitor spa expenses and identify areas for cost savings.
- Process spa payments and reconcile accounts.
- Motivate and inspire the spa team to achieve high levels of performance.
- Foster a positive and supportive team environment.
- Resolve team conflicts and address any personnel issues.
- Lead by example and demonstrate a strong work ethic.
Qualifications :
- High school diploma or equivalent required; Associates or Bachelors degree in Hospitality Management or a related field preferred.
- Minimum 2 years of experience in a spa or hospitality setting.
- Excellent customer service and communication skills.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite.
- Must be able to work flexible hours including evenings and weekends.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
