Senior Customer Service Representative
Senior Customer Service Representative
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1 Vacancy
Job Description
Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!
Working as part of a dedicated team of customer experience sales and compliance professionals youll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. Youll serve as part of the customer experience team providing support to Clients internal Operations Finance Logistics and field staff to ensure a high level of customer satisfaction.
Primary Responsibilities (Essential Functions)
- Ability to demonstrate a high level of Customer Service acumen acquired through substantial gained experience.
- Responsible for managing and identifying customers needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.
- Actively manage multiple customers assigned to the team members roster including communications and logistical activities; prepare and review orders for accuracy per client contract including accurate pricing and order review for invoicing.
- Partner with Sales team to increase revenue growth of assigned account roster including performing various salesrelated activities to support account roster.
- Coordinate with cross functional teams to assign tasks to the correct departments.
- Maintain thorough and updated customer records.
- Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements.
- Responsible for all case management tied to the team members assigned accounts.
- Conduct research and work cross functionally to resolve or escalate problems.
- Regularly review analyze and prepare reports on the status of customers orders.
- Conduct proactive calls to ensure ongoing communication with existing customers.
- Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers needs.
- Regular contact with all levels of interdepartmental personnel including billing collections sales drivers transportation facilities and information services.
Hourly Rate: $19.50 $22.50/hour
Qualifications :
Basic Required Qualifications
- Bachelors degree coupled with 3 years of work experience in an account management or customer service role OR High school diploma/GED coupled with 5 years of work experience in a customer service or account management role.
- High level of Customer Service acumen and business acumen.
- Selfdirected with the ability to work on multiple projects with competing priorities and deadlines.
- Proficiency in Microsoft Office software (Excel Word PowerPoint and Outlook).
- Experience using a CRM system or webbased programs proprietary online applications; preferably Salesforce.
- Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening.
- Ability to manage several tasks simultaneously and meet deadlines.
Preferred Qualifications
- Bachelors degree in chemistry environmental studies or biology.
- Work experience with waste characterization waste handling logistics and profiling demonstrating familiarity with EPA/RCRA and DOT regulations.
- Knowledge of Salesforce Ariba or Oracle systems.
- Experience administering and reviewing service contracts.
- Ability to lead accountspecific projects.
Additional Information :
Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free (833)and leave your name phone number city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
