Inhouse IT Support 1st 2nd Level mfd
Inhouse IT Support 1st 2nd Level mfd
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Job Description
Job Description
eGroup is the leading provider of virtual office services in Europe. We develop and operate a SoftwareasaService platform to provide tens of thousands of freelancers and small businesses customers across Europe with remote secretarial and new work solutions. Our mission is to give people the space to focus on what they are best at.
Were looking for an enthusiastic colleague (m/f/d) who thrives on solving technical challenges and enjoys the satisfaction of making a real impact on their team. If youre passionate about troubleshooting collaborating closely with experts and contributing to meaningful solutions this could be the role for you!
Your Mission:
You will play a critical role in supporting our inhouse IT Operations team and ensuring our operations run smoothly including:
- you and your colleagues are the point of contact for 1st and 2nd level support inquiries coming from all of eGroup
- you supervise and monitor our semiautomated On & Offboarding of all users and manage the companywide authorisation concept
- you manage all client devices (laptops smart phones) with Microsoft Endpoint Managers
- you take care of administrating the officeIT including switches printers WiFi and conference systems at all european venues
- you monitor the stock and inventory as well as hardware orders
- you support the implementation of ITprojects
- you help us improve our support processes train our employees and expand our Knowledge Base
Requirements
Your Profile:
Were looking for someone who brings expertise enthusiasm and a collaborative mindset:
- 3 years of experience in ITsupport and handling of (Azure) Active Directory as well as Windows Linux and MacOS
- Good communication and interpersonal
- strong analytical skills as well as a wellstructured approach regarding new topics
- Familiarity with ticketing systems and managing support tickets
- Fluency in English (C1 level or higher) is required; an additional language (such as german french spanish or italian) is a plus
Pick your Benefits:
- we offer a secure job in a stable environment with predictable hours and fairpay
- Development: Expand your knowledge with books from our library or take a class with Udemy or in Offsiteseminars
- a fun and international team with teamevents on a regular basis
- due to the administration of hardware the position requires onsite presence; our office is located in the citycenter in BerlinSchneberg (U Kleistpark (U7) S JuliusLeber Brcke (S1) or by bus M48 M)
- pick whats best for you: Windows Notebook oder MacBook
- free beverages fruits and snacks in the office
- Bike or Subway allowance
- Fitness: we support your membership with Urban Sports Club
Employment Type
Full Time
