CloudOps Lead - AWS

As a MSFT/Linux Team Lead in Customer Operations you will be an integral part of the Cloud Operations team responsible for managing creative cloud solutions for our clients. In this role youll provide technical leadership and support to your team members to ensure operational excellence and improve the overall customer experience with cloudbased platforms.

You will be leading and mentoring a digital operations team with a focus on Service Delivery and Continuous Improvement within a managed service provider environment. Your expertise in cloud infrastructureparticularly Amazon AWS and Microsoft Azure.

A positive cando attitude combined with strong people management planning and communication skills will be key to your success. You should have a proven track record of collaborating with business and technology stakeholders to build strong relationships. You will work closely with other operations staff engineering and client services to ensure cloud services are available 24 x 7.

On offer is an exciting career where youll make an impact and work with innovative technology solutions. Youll perfect your skills alongside a talented and collaborative team while enjoying the recognition progression and extensive benefits of a global organisation. 

Qualifications :

• Experience in leading and developing a digital operations team
• Experience with Service Delivery and Continuous Improvement in a service provider environment
• Experience in cloud infrastructure Amazon AWS (Essential) & Microsoft Azure (Desirable)
• Experience with optimisation reliability patching and security
• Experience with scripting languages and automation tools
• Administration of Windows Server Technologies such as AD IIS SQL
• Administration of AWS Linux Server  and AWS Windows is essential
• A positive cando attitude and professional approach to working with customers and with internal teams
• Great people & planning skills and strong communication skills
• Demonstrated collaboration skills and a successful track record in building strong relationships. with business and technology stakeholders.
• Managed Services experience preferred.
• Reviewing and taking part of Statements of Work
• Lead the team to provide a plan of strategy
• Mange oncall rosters to ensure 24/7 availability
• Availability outside of hours to assist with resourcing/critical incidents
• Deal with daytoday operations and associated matters
• Plan forecast prioritise and assign workloads
• Ensure team Investigates identifies and resolves issues in a live production environment
• Investigate identify and resolve issues in a live production environment
• Improve the reliability and security of solutions and deliver exceptional customer experiences
• Provide performance and cost optimisation recommendations for cloud services
• Enable greater process efficiencies and improvements and capability enhancements
• Review user accounts access quarterly
• Amazon AWS Services
• Microsoft Azure Management

Additional Information :

Why join us: 

NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your wellbeing and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AIdriven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.

NCS Australia is an equalopportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.

At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply. To discuss adjustment requirements please email

Agencies:

Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks

Remote Work :

No

Employment Type :

Fulltime