Team Leader - National Service Centre

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate share their expertise and create innovation as we partner with clients to solve complex challenges empower change drive disruption and growth.

Your Opportunity

Becoming a Team Leader at KPMG you will take on a leadership role with a fast paced and growing operations team of administrative professionals and play an influential role in building a supportive people focused and collaborative team culture.

• Management of a team of 12 16 administration team members
• Responsibility for leading an engaged motivated and high performing team.
• Responsibility for daily team operations including allocations of work to team members and delivery of high quality and timely service to internal and external clients
• Become a subject matter expert in our processes and step in to provide hands on support to your team during peak periods
• Responsibility for the management of your teams performance ensuring the team is meeting defined KPIs & SLAs
• Act as a point of escalation for complex or challenging requests
• Provide leadership coaching training and professional development opportunities
• Identify opportunities to improve or streamline our administration processes
• Assist in recruiting new team members

Your Experience

At KPMG we believe diversity of thought background and experience strengthens relationships and delivers meaningful benefits to our people our clients and communities. To be considered for this opportunity your qualifications skills & experience could include:

• Prior experience ideally 35 years as a Team Leader in a Customer Service Operations Financial Professional services or a large Corporate environment
• Demonstrated experience in leading coaching and managing diverse teams
• Proven experience in driving a collaborative team culture and high performing working environment
• Demonstrated ability to develop and maintain relationships with the team management and business stakeholders
• Demonstrated experience of high standards of customer service
• Analytical and data analysis skills to deliver insights to continuously strive for improvement
• Excellent organisational time management and complex problemsolving skills
• Ability to adapt and be flexible to changing systems processes and business needs
• Intermediate/Advanced Microsoft Office skills
• Exceptional written and verbal communicate skills

Please note KPMG Australia has a firmwide shutdown from 19th December to 8th of January. Applications submitted between this period will be reviewed in the New Year

Additional Information :

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate highly skilled professionals whove got your back. Youll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive equitable culture.

At KPMG youll take control over how you work. Were embracing a new way of working in many ways from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks including retail discounts health and wellbeing initiatives learning and growth opportunities salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey information will be provided about adjustment requests. If you require additional support before submitting your application please contact the Talent Support Team.

At KPMG every career is different and we look forward to seeing how you grow with us.