IT Site Technician C-Suite IT
IT Site Technician C-Suite IT
Posted on :
26-12-2024
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1 Vacancy
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Job Description
CSuite IT & Site Support
- Provide up to Tier 2 IT services at the Singapore site and local/remote (HK Taiwan) to CLevel Leadership and staff.
- Establish trust and confidence with Clevel executives and their direct staff.
- Understand the unique needs of CLevel users develop actions to deliver the experience.
- Partner and facilitate action items with the broader IT Enterprise Service Organizations.
- Work and collaborate with a world class team of CSuite Technicians and Professionals.
- Develop author and revise standard operating procedures for CSuite IT.
- Support major Executive events (i.e.: Quarterly Earnings Calls Board of Directors Meetings and Global All Hands Meetings).
- Tier 2 onsite physical infrastructure and data center support.
- Respond and manage service requests (ServiceNow).
- Asset lifecycle management including commissioning decommissioning ewaste.
- Provide infrastructure documentation.
- Serve as primary onsite network technician.
Qualifications :
REQUIRED:
- 2 years serving as a dedicated Executive IT Support Specialist.
- 2 years experience implementing and supporting AV and conferencing solutions hardware software and administration.
- 2 years providing IT solution and support for major executive events (Earnings All Hands townhalls etc.).
- Ability to operate and travel (domestic and international) between different sites and locations.
- Proven skills providing local handson and remote support.
- Experience and ability to troubleshoot and resolve basic to midlevel issues with the network infrastructure.
Technical
- Understanding of current and emerging technologies to deliver effective solutions.
- Adept at assessing a situation for severity urgency and responding appropriately.
- Experience working with Mac/PC hardware and software mobile phones/tablets a wide array of computing peripherals and accessories.
- Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration.
- Ability to develop the needed IT Solutions to deliver an executive event.
- Adept with unified communications and conferencing technologies both software and hardware.
- Broad working knowledge of networking storage and server technologies.
- Experience administrating supporting and sunsetting IT Services for HW/SW.
Soft
- Exceptionally responsive and customer service oriented.
- Excellent written and verbal communication skills.
- Confident and respectful presence.
- Can retain composure under high stress and critical situations and effectively prioritize.
- Ability to gauge clients to determine the appropriate amount of interaction when providing service.
- Skilled at managing a wide range of personalities and temperaments.
- Selfmotivated and task oriented.
PREFERRED:
- 3 years of experience in an IT support position working in a large corporate environment.
- 2 years working as a dedicated support technician for CLevel Leaders and their staff in addition to serving as the primary technician for a CEO or member of the Executive Leadership Team.
- 2 years working in a role that requires effective interpersonal communication skills.
- Served as the primary coordinator defining and implementing the IT solutions for major executive events coordinating both internal and external components and teams.
- Experience with AV and AV Studio production equipment (video switchers sound boards studio cameras etc.).
- Held a position(s) as the systems/service administrator for an enterprise service.
- 2 years related college work or technical certifications a plus.
Additional Information :
Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution we are committed to giving every qualified applicant and employee an equal opportunity. Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination harassment and retaliation as well as the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.
#LICF1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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