Customer Success Manager

The Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion. We are looking for a Customer Success Manager that is highly motivated and has a hunger to develop media and advertising knowledge.

You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers. You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations. You play a key role in helping to grow the North America business by transferring data and insights to recommendation through a storytelling process. You will need to possess strong analytical ability with ability to be a selfstarter to find solutions with minimal guidance.

Responsibilities

• Serve as a key player in delivering proactive offerings using Dailymotions data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams. You will also be responsible for developing strategic plans for different advertisers. This includes but is not limited to the following:
• Collaborate with the Sales team to process respond to and present RFPs working closely with AdOps and Sales Marketing
• Build and manage media plans for all live campaigns
• Work crossfunctionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
• Expand and develop client relationships to build and maintain deeplevel partnerships
• Focus on client retention growth renewal and client satisfaction
• Oversee I/O processing campaign setup and creative submission from clients
• Serve as the primary postsale POC for clients in a designated book of business
• Monitor and influence campaign delivery troubleshoot and escalate delivery issues to AdOps team when needed
• Create manage and deliver ongoing Excel reporting for key accounts
• Collaborate with AdOps to provide optimization for campaigns
• Collaborate with Business Analytics to conduct indepth data analysis and develop actionable insights/recommendations for future campaigns
• Partner with Business Analytics and Sales Marketing to develop and provide strategic insights campaign wrapups and/or quarterly business reviews to clients

Qualifications :

• Strong interest and 24 years of experience in digital advertising
• Excellent organizational interpersonal and communication (written and verbal) skills
• Solid computer skills including intermediate knowledge of spreadsheets (MS Excel) word processing (MS Word) and MS PowerPoint
• Strong attention to detail and organizational skills; ability to contribute to process improvement inventing and simplifying within existing processes
• Ability to handle multiple priorities
• Strong analytical skills
• Problem identifier and problem solver
• Ability to function equally well independently and as part of a team

Additional Information :

At Dailymotion we empower candidates to take action. If this job sounds like a great opportunity for you be confident in your skills we are always happy to meet you! If needed we can accommodate our recruitment process for your special abilities.

This is Hybrid role: 3 days in NYC office 2 days remote

For the NYC Office 

100% medical dental and vision premium coverage for employees spouse kids
401k matching
Generous paid time off floating holidays and Summer Fridays
Flexible remote work schedules
20 weeks paid birthing/primary caregiver leave
 8 weeks paid secondary caregiver leave
 Commuter benefit coverage
 Monthly wellness stipend 
Leveraged employee share offering International Group Savings Plan offered through the Vivendi Group

Compensation:

Base salary $75K bonus

Salary based on qualifications and background

Remote Work :

No

Employment Type :

Fulltime