System Engineer
System Engineer
Posted on :
26-12-2024
Employer Active
1 Vacancy
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Job Description
- Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the system.
- Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer
- Reports to O&M Manager & Assistant Manager.
- Deliver service and support to the O&M Team when requested.
- Attend to and manage all software or hardware related errors.
- Work closely with System Administrator to resolve software and hardware related issues.
- Diagnose and resolve technical hardware and software issues involving BHS Application network connectivity and more.
- Gather information and determine the issue by evaluating analyzing and isolating the details/symptoms.
- Follow standard processes and procedures.
- Identify and escalate priority issues.
- Redirect problems to appropriate resource.
- Reviews all system occurrences to prevent recurrence.
- Coordinate and follow up with Hotline on all reported cases and communicate to the customer where necessary.
- Interact with the customer to provide and process information in response to inquiries concerns and requests about products and services.
- Provide guidance and training to CC room staff on all software related matters.
- Carry out training to staff and conduct practical test during off peak period.
- Coordinate with local equipment supplier/vendors (system related).
- Perform periodically review of system logs operations report and follow up on action plans.
- Review monthly operations statistics together with the Manager.
- Provide monthly system performance analysis and generate required reports for stakeholders
- Develop and maintain installation and configuration procedures where necessary.
- Maintain operational configuration or other procedures where necessary.
- Schedule & deploy firmware updates & patches for equipment (Servers and Network devices) with vendors.
- Stay current with system information changes and updates.
Qualifications :
- Degree in Computer Science Engineering or equivalent.
- Certifications in supporting relevant technologies such as MCP MCSE and CCNA will be a definite advantage.
- Candidates with a diploma in Computer Science or Engineering or its equivalent with relevant experience of at least 7 years will also be considered.
- Experience in maintaining automated baggage handling systems or automated systems in material handling industries preferred.
- Experience in a control room environment preferred.
- General understanding of the underlying operating system e.g. VMware Windows and Linux.
- General understanding of storage technologies memory management disk arrays NAS/SAN networking.
- Must be a strong team player and able to work independently with curiosity and strong problemsolving skills.
- Able to travel overseas if required.
- Possess strong communication skills in English.
Additional Information :
Contact:
Nellie Sze Ling Neo
Senior Manager People & Culture
Tel.:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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