Operations Enablement Manager
Operations Enablement Manager
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Job Description
Are you passionate about creating seamless processes clear documentation and impactful training in a fastpaced SaaS environment Join our Operations Excellence team and play a pivotal role in shaping how we deliver value to our users and teams.
Key Responsibilities:
Process & Product Documentation (40%)
Collaborate with Product Managers Customer Success and Support teams to develop and maintain internal and external documentation.
Organize and centralize information in our internal Wiki and Help Center ensuring clear and regular updates to end users.
Identify and address gaps in documentation ensuring all content is consistent polished and uptodate.
Training Program Development (40%)
Create and execute engaging training programs for internal teams customers and partners.
Develop materials like elearning courses workshops and certifications in collaboration with crossfunctional teams.
Track and improve training adoption and effectiveness through performance metrics and feedback.
Project Management & Product Education (20%)
Manage product releases and feature rollouts coordinating crossteam efforts to meet deadlines.
Develop clear communication plans to keep internal teams and end users informed about updates.
Continuously refine project workflows and collaboration processes.
Qualifications :
What Were Looking For:
A natural problem solver with a passion for diving deep into complex systems and making them understandable.
An exceptional communicator who excels at writing teaching and simplifying complex concepts.
Detailoriented and driven to ensure all documentation is polished and consistent.
Skilled in project management comfortable juggling multiple tasks and aligning crossfunctional teams.
Adaptable and eager to learn new tools and processes in a dynamic SaaS environment
Additional Information :
Application Requirements:
Since Shippeo operates internationally please submit your CV in English. Were eager to hear from you if youre ready to take on a challenge and grow your career in a supportive innovative environment.
Recruitment Process :
Preliminary call with our Talent Acquisition Manager
1st interview with the Hiring Manager
Case Study
Final Interview
We are looking for talents who share our values:
- Ambition
- Care
- Deliver
- Collaboration
Find out more about our values in Our Culture Book
Diversity Statement
We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates regardless of their background or abilities and our commitment to inclusion is reflected in our policies practices and workplace culture.
We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this you can reach our dedicated Disability Advisor at with any inquiries or requests for accommodations during the application process.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
