Agent Customer Support English Speaking agents
Agent Customer Support English Speaking agents
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Job Description
Key responsibilities:
Identifying customer needs investigating and recommending solutions.
Solving customer issues in a timely and accurate way and maintaining followups to ensure
endtoend resolutions are attempted and achieved for every customer connection.
Consistent upskilling as part of selfdevelopment to maintain process knowledge.
Maintaining coordination within teams to collaborate on solutions and escalations.
Work towards high CSAT and positive NPS consistently ensure positive customer experiences.
Requirements:
Excellent communications Verbal and Written
Attention to details conflict resolution and relationship building.
Possesses computer literacy ability to work on excel PowerPoint word and customized company
based applications.
Agents should also be able to help establish our reputation as a company that offers excellent
customer support during all postsales procedures.
Please note We work 6 days a week (Mon Sun) rotational shifts 24/7.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
