Application Support Specialist
Application Support Specialist
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Job Description
Main Responsibilities and Activities
The Digital Engineering Business (DEB) Department of the Egis Group is organized into 4 divisions (Production Tools and Methods Digital Factory Application Support and Contract Management). To expand our support coverage beyond European working hours you will be part of a team of 7 based in France and report directly to the head of the Support Department.
Your responsibilities will include:
Providing Level 2 support (analyzing and processing tickets)
Managing the Level 1 Helpdesk support team and overseeing skill development (Knowledge Management)
Tracking tickets with application editors
Writing technical and methodological support documentation
Contributing to the tools and methods community
Participating in the improvement of support processes
Validating tool packages to streamline deployment in collaboration with tool specialists and IT teams
Technical skills:
Knowledge of license management (onpremise USB dongle server)
Familiarity with collaborative systems (e.g. Projectwise Autodesk Construction Cloud Mezzoteam) is a plus
Proficiency in the ServiceNow ticketing platform is required
A high level of fluency in both written and spoken English is essential
Capabilities:
Strong interpersonal skills for daily user interactions
Ability to consolidate understand and communicate information both in writing and verbally
Strong analytical and synthesis skills with the ability to write technical documents
Proactive a great team player and comfortable taking initiative. Capable of compromising but also asserting firm decisions when necessary.
Qualifications :
You hold a higher education degree (equivalent to Bac2) with a minimum of 3 years of experience in software support.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
