Agent Customer Support GDS Skills
Agent Customer Support GDS Skills
Posted on :
26-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibility
- Internal and external coordination
- Customer & Partner facing support on Emails Chats and Calls
- Amadeus GDS Skilled (if Sabre skilled as well is a plus)
- Manage Customer Claims (pretravel/post travel)
Qualifications
- Fluent in English (Spoken & Written)
- Has advanced knowledge in GDS (Amadeus preferred Sabre is a plus)
- Clear handling of reservations changes cancellations refunds and reissue.
- Experience in travel agencies is a plus
- Availability from Monday to Sunday (rotating shifts)
Desirable
- Passion for customer management.
- Command of computer tools. Ability to work/collaborate in/with teams with a positive attitude
Abilities/Qualities
- Thorough and meticulous with extreme attention to detail
- Proactive team player
- Selfmotivated tenacious takes initiative and is a problem solver
- Works to tight deadlines with a cando attitude
- Strong communicator
- Can work under pressure
- Meet the business defined KPIs.
Please note We work 6 days a week (Mon Sun) rotational shifts 24/7.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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