Integrations Support Lead
Integrations Support Lead
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Job Description
Position Summary
We are seeking an experienced Integrations Support Lead to join our team. The ideal candidate will have a strong technical background in SQL and Boomi with an understanding of manufacturing business processes. This role will involve working closely with the Production Support Team managing incident resolution determining root causes of issues and implementing permanent solutions. The Integrations Support Lead will also assess and design enhancements for error handling and optimization to ensure the stability and resilience of all integrations.
Key Responsibilities:
Incident Management
- Collaborate with the Production Support Team to address integration issues promptly
- Follow company guidelines on incident management to ensure consistent and effective responses
- Work on the quick resolution of integration issues to minimize downtime and impact on operations
Root Cause Analysis and Solutions Implementation
- Determine and document the root causes of integration issues
- Develop and help implement permanent solutions to prevent recurrence of issues
- Work with team leads to understand and apply effective solutions to identified issues
Enhancements and Optimization
- Assess current integrations and design enhancements for improved error handling and optimization
- Implement strategies to enhance the stability and resilience of all integrations
- Identify and address potential areas of improvement to support seamless integration operations
Collaboration and Communication
- Work closely with team leads developers and other stakeholders to ensure effective communication and resolution of integration issues
- Document and communicate technical aspects of integration support and enhancement efforts
Qualifications :
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field.
- Proven experience as an Integrations Support Lead or similar role in a manufacturing environment.
- Strong technical skills in SQL and Dell Boomi.
- Familiarity with various platforms such as JDE Blue Yonder MS SQL Oracle.
- Experience in incident management root cause analysis and solutions implementation.
- Knowledge of manufacturing business processes is a plus.
- Excellent communication and documentation skills.
- Strong problemsolving and analytical abilities.
- Ability to work collaboratively with crossfunctional teams.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
