893 - Proactive Grace Support - M365 Ambassador Japanese
893 - Proactive Grace Support - M365 Ambassador Japanese
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in Grace period which includes any of the following: the existing payment method is expired declined by the bank. The freelancer will support the customer by assisting them to readd their payment.
Qualifications :
Requirements:
- Fluency in Japanese and English
- Superior communication skills including active listening
- General knowledge on M365 technologies (Exchange SharePoint Teams DNS PowerShell etc.)
- Experience with O365 web applications and feature sets
- Excellent problemsolving skills
- Strong interpersonal skills
- Persuasion skills are a plus
- A positive attitude and the ability to build relationships with clients
- Ability to speak a second language may be advantageous
Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
Dedicated Laptop or PC: For this project with no additional work or personal software installed. The machine must not be joined to another companys domain or managed by any remote management.
OR
A laptop/PC with DUAL boot:
Boot 1: Personal and work partition.
Boot 2: Environment dedicated to the project.
Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
Memory: Minimum of 16GB RAM
Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
Module: Trusted Platform Module (TPM) 2.0 version is required.
Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
Internet Speed: Minimum of 50 Mbps upload/download speed.
Antivirus: No 3rdparty antivirus software installed. Only Microsoft Defender is allowed with the latest update.
Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
Microphone and Headset: Required and must be USB type 3.0 Microsoft Teams compliant with background noise cancellation.
Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution
Additional Information :
- Work with a fortune 500 company
- Competitive pay based on number of tickets solved
- Join a global community of IT specialists
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
