Regional Service Manager - Fort Wayne IN Remote

Benefits:

Signode offers a comprehensive benefits package to fulltime employees which includes health dental vision 401k paid time off life insurance wellness perks and more. Benefits begin the month following the hire date.

Salary:

$90000 $112000

Summary:

Directs and coordinates activities of field service personnel to ensure the satisfactory performance of Signode power equipment and identify new business opportunities.

Essential Functions:

• Manage a team of 1013 Field Service personnel in your region supporting over 1000 customer accounts and 5000 machines in each region.
• Oversee the activities of the personnel and ensure coverage for completion of service calls in a timely manner.
• Review workorders; billable warranty and installation reports to ensure accuracy of hours/travel professional documentation and any follow up actions required for full resolution and invoicing.
• Approve timecards expense reports and annual maintenance agreements.
• Review agreement reports to understand profit and loss within their responsibility.
• Accountable for growth and margin year over year through the sale of maintenance agreements product retrofits and billable service including maximized utilization levels.
• Provide qualified supervision for field service techs on special application equipment.
• Ensure and coordinate training and development of technical skills of team to successfully handle customer needs within the region.
• Form strong relationships with internal and external customers to collaborate and service the needs of the end user.
• On a regular basis partner with Sales Product and Marketing Managers and Engineering to continuously improve the organization equipment and department.
• Provide necessary resources training and tools for the team to effectively and safely perform their job.
• Lead and resolve escalated of customer issues as well as educating them on value of services rendered.
• Gather and share essential KPIs weekly monthly reports as well as quality reports.
• Partner with inventory manager on inventory levels of each service van inventory and determining specific parts as it pertains to their assigned region.
• Prepare comprehensive technical data reports for Training and Engineering Department relating to equipment issues and present suggestions for improvements.
• Optional: In certain global areas this role will be responsible for maintaining world class customer service for parts ordering fulfilling & stocking levels within their region.

Qualifications :

Education:

High School Diploma or GED required Preferred College Degree or Technical School.

Experience:

• 2 years in a leadership role with 5 years in a service position.
• Microsoft Office skills (Word Excel Outlook etc)
• Desirable: Professional course (business engineering mechanical).

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Customer Focus
• Stress Management
• Problem solving
• Results oriented
• Organization / Planning
• Empowerment
• Selecting Quality Talent

Additional Information :

Reasonable Accommodation Statement

To perform this job successfully the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.

Signode Industrial Group LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.

Remote Work :

Yes

Employment Type :

Fulltime