Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
- Manage/Enter daily incoming orders for the North America Market
- Close shipped orders daily
- Review/update daily open orders report
- Conduct monthly closing
- Expedite all orders inorder to acquire on time delivery
- For DSD orders verify that invoices align with the original orders in terms of quantities pricing and agreed terms and resolving any discrepancies
- Investigate and address mismatches between invoices and delivered goods including quantity shortages overages or pricing errors
- Address and resolve delivery issues product quality concerns or service complaints in a timely manner
- Keep detailed records of customer orders invoices and communications for easy access and audit purposes
- Create order invoice or delivery reports for internal teams and customers to provide insights and ensure transparency
- Liaison with logistics warehouse and sales teams to meet customer requirements and ensure satisfaction
- Build strong relationships with DSD customers to understand their needs and proactively address potential issues
- Ensure the smooth operation of DSD processes maintain accurate financial reconciliation and build trust and reliability with the customer base
- Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer
- Communicate solutions successes and opportunities to the Customer Service Supervisor
- Support overall supply chain planning sales operations and expansion projects
- Communicate with Sales team via telephone/email inorder to provide information about products and services
- Maintain a world class customer service relationship with our customers
- Perform other duties as required
Qualifications :
- BS/BA required; preferably in Logistics Management Supply Chain Management Mathematics Accounting Finance or Business Management
- Minimum of 13 work experience
- Ability to work independently
- Excellent problemsolving skills
- Ability to remain professional and courteous with customers at all times
- Highly organized and detail oriented
- Ability to handle multiple projects simultaneously
- Strong leadership relationship building
- Excellent verbal and written communication skills
- Masterlevel proficiency in Excel including pivot tables vlookup formulas graph creation and other essential skills
- High level of proficiency in Word Power Point MS Outlook
- Experience with order management systems (Oracle highly preferred)
Additional Information :
- Thriving Wellness Community: Access to topnotch medical coverage comprehensive vision and dental plans and a 401k with match eligibility to secure your financial future and including:
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of ondemand fitness videos
- Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
- Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department offering extensive resources like People Manager and leadership training webinars and eLearning courses.
- Empowering Mentorship Program: Connect with colleagues through our companywide mentorship program to share goals overcome challenges and drive your career forward.
- Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant positive change in the workplace.
- Building a Healthy Society: We focus on improving the social determinants of a healthy societyquality education and medical care economic mobility and a healthy environmentto help build thriving communities. Wonderful CSR
- Giving Back to the Community: Make a difference with Wonderful Giving allowing you to allocate companyprovided funds to up to three charities of your choice and join Wonderful Neighbor to contribute to group service projects within our local communities.
FIJI Water natural artesian water bottled at the source in Viti Levu (Fiji islands) is the No. 1 premium imported bottled water in the United States. FIJI Water is the water of choice among discerning consumers and top chefs. Widely available at fine restaurants and hotels all major retail channels and through a convenient home/business delivery service FIJI Water has expanded globally to more than 90 countries. To discover Earths Finest Water please visit like us on Facebook or follow us on Instagram or Twitter.
FIJI Water is part of The Wonderful Company a successful fastgrowing privately held $6 billion company with 10000 employees worldwide. The Wonderful Companys connection to consumers has health at its heart and giving back in its DNA. The company has a longstanding commitment to corporate social responsibility including more than $1 billion invested in environmental sustainability; $65 million in charitable giving education initiatives and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in Californias Central Valley. To view the current Corporate Social Responsibility report visit csr.wonderful.com.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.
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EEO is the law click here for more information
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
