Imaging Representative - FTDaysWest Houston Imaging
Imaging Representative - FTDaysWest Houston Imaging
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1 Vacancy
Job Description
At Houston Methodist the Imaging Representative is responsible for performing routine administrative duties which include; patient check in/check out functions telephone calls receiving and directing visitors registration and appointment scheduling to facilitate the patient visit experience. Responsible for ensuring physician orders and/or insurance authorization have been obtained. Other duties include responding to patient record requests and/or providing general operations assistance specific to the scope of the department.
- Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
- Uses excellent communication skills (verbal nonverbal written) to provide the highest quality service during every patient physician guest employee or other encounter. Responds promptly to requests by staff patients physicians and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.
- Communicates with departments throughout facility when barriers to the current schedule present. Provides appropriate notification of issues that may result in service delays or denials.
SERVICE ESSENTIAL FUNCTIONS
- Maintains a safe and welcoming environment for patients staff and visitors contributing to patient employee and physician satisfaction.
- Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
- Responds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Serves as a liaison for the patient medical staff and visitors. Appropriately and in coordination with department protocols communicates to resolve patient and quality service matters. Keeps open channels of communication with physician patient and service areas regarding action taken and resolution.
- Conveys patient information to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of treatment center.
FINANCE ESSENTIAL FUNCTIONS
- Works with patient access staff to confirm insurance authorization has been obtained as needed. Educates patients and others about potential financial responsibilities as necessary.
- Organizes time effectively minimizing incidental overtime and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Generates and communicates new ideas and suggestions that will improve quality or service.
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
- High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)
WORK EXPERIENCE
- One year of experience in a strong customer service environment
- Experience in a healthcare related work environment preferred
- N/A
- Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations
- Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles
- Strong customer service phone and scheduling skills
- Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
- Knowledge of basic medical terminology
- Ability to analyze and solve problems
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) Yes
ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.
- On Call* No
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of Americas Best Hospitals. As a fullservice acutecare hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist it has evolved into one of the nations largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodists primary academic affiliates are among the nations leading health care organizations: Weill Cornell Medicine and New YorkPresbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds 85 operating rooms and more than 8400 employees Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor priority referral Protected Veterans requested.
Employment Type
Full Time
