Communications Administrator Evenings

I. General Summary

Under general supervision using a customer service orientation receive requests for service and performs call center and emergency communications functions including transport emergency repairs general maintenance and housekeeping safety and security alerts and construction requests. Investigates and communicates the status of the requests to the customer and provides administrative support for relevant departments to address the outstanding issues. Researches collects and prepares data for processing spreadsheet applications and data management in performing tasks.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Receive prioritize and log incoming requests for service during emergent and nonemergent scenarios. Transmit requests via multiline telephone console multichannel dispatch computer system FAX computer terminal(s) pagers public announcement systems various alarm systems / panels (fire alarm system kinderguard elevator entrapment system security access systems oxygen medical air and nitrogen) etc.

2. Process and maintain customer service requests / patient care support groups data in various computer systems (work order data system patient care food/medication data system) etc.; advises service request status to the customer and support service groups. Support linen department facilities and EVS by taking calls and processing work orders. Receive and communicate shuttle requests to parking department

3. Plan / facilitate customer and support groups educational sessions focused on various presentations and simulations for developing quality work relationships; understanding the work flow and service provisions of each other

4. Communicate critical infrastructure maintenance security and safety issues to appropriate leadership with service status updates and reports

5. Prepare documents reports charts tables graphs meeting summaries and other materials to support department projects and programs

Qualifications :

III. Education and Experience

1. High School Diploma or equivalent (GED) is required.

2. Five years work experience in a multitask environment to include two years performing administrative duties and two years performing customer service duties.

3. Familiarity with medical terminology is preferred.

4. Experience in a healthcare environment maintenance work order management and/or dispatching for security or emergency response is preferred.

IV. Knowledge Skills and Abilities

1. Ability to work weekends and have flexibility for shift change or emergency shift coverage with adequate notification as needed. Attend quarterly Division Meetings and Department Meetings.

2. Demonstrated ability to accurately type and enter data in a timely manner required.

3. Ability to effectively operate a multiline telephone console and multi channel radio required. Must utilize professional etiquette and maintain flexibility as many requests simultaneously come into the call center in a tactful and courteous manner.

4. Ability to read write and speak English in a clear and articulate manner required. Highly effective interpersonal and verbal communication skills including courtesy are necessary in order to work with patients and all levels of staff. Effective listening and problemsolving skills.

4. Knowledge and ability to understand division practices procedures and protocol and layout of hospital.

5. Ability to observe and enforce departmental and general UMMC policies and procedures particularly relating to the practice of safety and security measures contacting outside service contractors and oncall maintenance staff.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $17.6$23.62
• Other Compensation (if applicable):

Review theUMMS Benefits Guide