Manager NOC Remote Monitoring System South
Manager NOC Remote Monitoring System South
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Job Description
Job Purpose
The RMS Manager is responsible for overseeing the smooth operation and reliability of the Remote Monitoring System (RMS). This role entails leading a team of RMS analysts conducting daily checks validating incident resolution and driving root cause analysis to ensure the systems integrity and functionality. The RMS Manager must possess strong leadership skills a deep understanding of monitoring systems and a proactive approach to problemsolving.
Responsibilities
- Lead and manage a team of RMS analysts providing guidance coaching and support to foster a highperforming and cohesive team environment.
- Monitor key performance indicators (KPIs) and metrics to track progress evaluate performance and make datadriven decisions to achieve departmental targets.
- Oversee the daily sanity checks of the RMS ensuring timely detection and resolution of errors or abnormalities in system performance or data.
- Review system alerts and reports to maintain the accuracy and reliability of data implementing enhancements as needed to optimize system performance.
- Monitor the progress of assigned incidents providing guidance and support to facilitate timely resolution and minimize operational disruptions.
- Validate the resolution of incidents and problems within the RMS ensuring that reported issues are effectively addressed and resolved to meet quality standards.
- Collaborate closely with crossfunctional teams to develop and implement corrective and preventive actions based on RCA findings fostering collaboration and knowledge sharing.
- Drive a culture of continuous improvement within the RMS team encouraging creativity initiative and proactive problemsolving.
- Manage relationships with RMS vendors including oversight of vendor performance and resolution of any issues or concerns.
- Collaborate with vendors to ensure the effective delivery of services adherence to contractual obligations and alignment with organizational requirements.
- Reconcile and produce monthly system Key Performance Indicators (KPIs) ensuring accuracy and completeness of data.
- Perform other tasks and duties as assigned by the line manager.
Qualifications :
- 1st degree in Electrical/Telecommunication Engineering/Computer Science or related discipline
- 4 8 years related experience
Additional Information :
Organizational Competencies
Customer Focus People demonstrating this competency understand & exceed our customers needs. They develop trusted reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.
Integrity People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Be Bold People demonstrating this competency are thorough in analyses & decisionmaking. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forwardthinking and ambitious.
Sustainability People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Our Vision
IHS is committed to improving the quality and availability of telecommunications infrastructure the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate and our sustainable strategy is structured around four pillars: ethics and governance environment and climate change education and economic growth and our people and communities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
