Customer Success Operations Specialist

We are looking for a handson professional with a knack for data analysis and project management to help us improve the efficiency of our Customer Success (CS) teams. This professional will be responsible for identifying areas for development and implementing solutions that enhance the daily operation processes optimizing efficiency through new and current tools while improving overall team performance.

What you will do in this role:

• Manage the entire lifecycle for Business Excellence projects within the CS umbrella from ideation to implementation;
• Verify hypotheses through data analysis (utilizing tools like SQL) and relevant market insights while offering potential solutions to operational issues;
• Carry out tests and extract key insights from CRM data (HubSpot);
• Collaborate with various stakeholders to gather requirements and identify blockers towards operational efficiency;
• Facilitate monthly performance review meetings showing progress and areas for improvement to the relevant teams.

Qualifications :

What makes you a strong fit:

• Extensive experience spearheading complex projects that relate to Customer Success and/or Sales Operations from integrations to segmentation and optimization;
• A good understanding of CRM (HubSpot) workflows;
• Great SQL skills applied to business Data Analysis;
• Excellent communication skills in both English and Portuguese (written and spoken). 

Additional Information :

Our working hours are from Monday to Friday from 9 am to 6 pm;

And our benefits:

• Need to work beyond your usual hours We have a compensatory time off system in place;
• For the commute we offer ValeTransporte;
• We offer a Meal Voucher but if you enjoy cooking at home you can replace it with a Food Voucher for the same amount or do half and half making life easier for those who are 100% remote or hybrid;
• We offer Medical Dental and Group Life Insurance;
• Did you think your Pet would be left out Of course not! We offer Plano Pet which extends care to your furry companion;
• Access to the iFeel app for emotional comfort which combines traditional psychology with AI helping you through those tough days;
• ApoioPass offers free professional support and guidance in the psychological legal economic and social areas providing support for those more delicate issues;
• What about that fitness life We offer Gympass for you and up to 3 dependents! Because working out alone is really boring right
• Creditas: Payroll loan services eligible after 6 months of employment;
• Stock Options eligible after 6 months of employment (5 years grace period) YES! You become a shareholder;
• Everyone has a birthday right Our present for you is a Birthday Day Off so that you can celebrate the way you prefer with the ones you love the most. Also we celebrate our work anniversary as our own day off;
• Our work licenses are special here: in the event of the passing of loved ones we offer 10 days off; if your pet passes away we offer 2 days. Got Married: 7 days of rest! Did the baby arrive We offer 30 days for Dads and 6 months for Moms;
• For moms and dads on duty we have Daycare Assistance;
• We have a robust Partnership Club with discounts ranging from teaching institutions such as colleges and language learning services all the way to exclusive banking benefits;
• Do you like working here Then refer a friend or relative! We love having family and friends around! Our New Warriors Referral Program offers up to R$600 per person who stays with us for more than 6 months;

Other information:
Contract Type: CLT.
 

We promote and embrace equal opportunities in our hiring process and also every day at work. When you apply for our roles you receive equal treatment regardless of age disabilities gender reassignment marital or civil partner status pregnancy or parental status race color nationality ethnic or national origin religion or belief sex sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process we kindly encourage you to let us know. Behind those words youre reading theres a person (hi!) who already helped a candidate by adapting the interviews and now were lucky to have this person with us. So even if youve never asked for it before may this serve as a sign that now you can do so. We can only truly be equal if we adapt to each other.

Remote Work :

No

Employment Type :

Fulltime