Global Customer Success Operations Analyst
Global Customer Success Operations Analyst
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Job Description
What makes this role exciting
We are looking for a Global CS Operations Analyst to join our Global CS team in a hybrid role combining datadriven analysis and handson business operations. In this position you will play a pivotal role in optimizing global processes across the customer journey.
In your role you will:
Be a trusted advisor to the Customer Success teams across the globe act as their main point of contact for business needs solutions insights and guidance
Analyze local processes identifying differences and best practices and developing solutions and processes that fit multiple countries needs
Help drive implementation of global processes with local structures
Be a guardian of quality and consistency in our systems
Create automations related to Customer Success process to ensure maximal effectiveness and operational perfection both in our CRM and in other areas
Query datasets from different sources turn data into information and information into insight
Use data to investigate and help resolve issues in processes
Design implement & maintain metrics dashboards and reports
Oversee KPIs and performance of local teams be the first person to detect redflags
Make sure that our data is clean processes are aligned around a global and definitely you will have fun while doing it! :)
In this role youre working super closely with and reporting directly to Gabriele our Global Head of Customer Success Operations :)
This role is both challenging and rewarding as it requires you to excel as an analyst while leveraging operational expertise and strong interpersonal skills to drive impactful changes across the Customer Success structure. Youll thrive in a fastpaced constantly evolving environment where new challenges and opportunities emerge regularly. This dynamic position allows you to showcase your creativity solve complex problems and make a significant impact on our business growth and success.
Qualifications :
Skills required to succeed in this role:
- At least 2 years of experience in BI analytics operations or business development roles. (Experience in CS Ops/RevOps or a similarly analytical and businessoriented role is a significant advantage.)
- Knowledge of tools such as Salesforce HubSpot Zapier Looker Studio Tableau or similar platforms.
- Proficiency in data analysis tools including SQL/Python and Excel.
- Strong experience working with complex datasets and the ability to derive actionable insights.
- Excellent analytical and reporting skills capable of presenting insights concisely and effectively.
- Proven experience managing projects endtoend from planning to execution.
- A problemsolving mindset with the ability to think critically and find creative solutions.
- Equally skilled with numbers and people balancing technical expertise with interpersonal effectiveness.
- Exceptional communication skills (written and verbal) in English as youll be collaborating with a global team.
- Most importantly a getting things done attitude with a proactive and handson approach to challenges.
Additional Information :
The process (preliminary outline)
30 min intro call with Ainhoa (Global talent partner)
60 min interview with Gabriele our Global Head of Customer Success Operations your manager in this role (experience match fit into the team)
Business exercise (a databased problem solving task) incl. 3 days preparation time followed by a 60 min presentation meeting with Gabriele & Konrad to discuss your thoughts and findings
Technical fit interview with a senior engineer from our Data teams
References & Offer
Benefits
- Share options plan after six months working with us vesting in 5 years (subject to separate ESOP agreement and plan)
- Gym membership (reduced price)
- Health Insurance paid by the company
- Flexible retribution plan benefits
- Mental health program (iFeel)
- 23 days of holiday per year (on top of bank holidays plus your birthday off on top)
We promote and embrace equal opportunities in our hiring process and also every day at work. When you apply for our roles you receive equal treatment regardless of age disabilities gender reassignment marital or civil partner status pregnancy or parental status race colour nationality ethnic or national origin religion or belief sex sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process we kindly encourage you to let us know. Behind those words youre reading theres a person (hi!) who already helped a candidate by adapting the interviews and now were lucky to have this person with us. So even if youve never asked for it before may this serve as a sign that now you can do so. We can only truly be equal if we adapt to each other.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
