Customer Care Associate - German Speaker

Our frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.Core Responsibilities

• Provide support for customers primarily via email chat and phone to ease their experience on the platform answer questions and provide consultative assistance.
• Take appropriate steps to listen understand and engage with the customer to find solutions & communicate options.
• Develop a comprehensive understanding of the EcoVadis platform processes & practices ensuring quality assistance with incoming customer queries.
• Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality methodology and administrative services integral to the customers success
• Capture and record internal and customersourced insights to bridge gaps that may exist between customer expectations & participation.
• Additional responsibilities related to the function may be required

Qualifications :

• Bachelor or Diploma in Communication International Business Management or any related field open to junior profiles with an internship experience
• Candidates not having above but HSC holder with more than 2 years of working experience in the related field will also be considered
• Fluent in English and German Italian or Spanish is a plus.
• International exposure in a support role (even if only dealing with international clients by phone)
• Good oral and written communication skills

Required skills:
The ideal candidate should demonstrate the following skills and aptitudes:

• Excellent customer service skills and quality oriented attitude
• Knowledge of Salesforce software would be an advantage
• Ability to work in an international team and be a team player
• Excellent interpersonal persuasive communication and sales skills

Additional Information :

Location: Barcelona Hybrid (4 days a month from the office)
Start date: February 3rd 2025
Contract of Employment Full time

Benefits:

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employeeled resource groups
• Hybrid work organization (from the office or from home)
• Remote work from abroad policy
• Meals and Transportation Vouchers (Cobee card)
• Dental Benefits 
• Life & Accident Insurance Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet

Please share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits you!

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments please let the hiring team know. Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Fulltime