OCA Tenant Liaison
OCA Tenant Liaison
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1 Vacancy
Job Description
DCASs mission is to make city government work for all New Yorkers. From managing New York Citys most iconic courthouses and municipal buildings to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful daytoday operations of the City of New York.
Our commitment to equity effectiveness and sustainability guides our work providing City agencies with the critical resources and support needed to succeed including:
Recruiting hiring and training City employees.
Managing 55 public buildings.
Acquiring selling and leasing City property.
Purchasing over $1 billion in goods and services for City agencies.
Overseeing the greenest municipal vehicle fleet in the country.
Leading the Citys efforts to reduce carbon emissions from government operations.
When you work at DCAS youre not just working for one agency but in service of them all. Its an opportunity to provide impactful support quality customer service and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.
Facilities Management and Construction (FMC) serves as the primary facilities manager for the 55 Cityowned office and court buildings while also overseeing necessary renovation and rehabilitation work for that same portfolio.
FMC provides all necessary services to keep the Citys buildings fully functional and operational including maintenance custodial services repairs equipment and system upgrades as well as interior and exterior design faade inspections and repair elevator operations and upgrades and construction and renovation.
The Tenant Relations group works jointly with Construction Technical Services and Facilities Management as well as the Office of the Executive Deputy Commissioner to serve tenants in all court and noncourt buildings across the DCAS public buildings portfolio.
Under the direction of the Director of Tenant Relations the Office of Court Administration (OCA) Tenant Liaison will liaise with tenants to respond to issues in the Court buildings triage and prioritize requests and ensure that all stakeholders are informed about projects performed in Court buildings. The aim of this position is to improve communications among DCAS OCA and tenants within Court buildings so that the Court portfolio runs smoothly and remains in compliance with all necessary laws.
This includes but not limited to:
Serve as the point person for communications outreach and triaging for all building related issues within the OCA portfolio;
Take the lead on developing metrics and reporting for Courtrelated work orders and ongoing issues;
Develop a strategic understanding of ARCHIBUS work orders in order to create reports KPIs and identify inefficiencies;
Ensure work is streamlined properly to avoid duplicate and/or incorrectly assigned work;
Work to train building staff within the Courts portfolio in the appropriate ARCHIBUS procedures in order to maximize efficiencies in service delivery;
Develop training materials where appropriate to be distributed to DCAS staff in court buildings;
Work with OCA staff in ensuring requested work is properly prioritized and completed;
Collaborate with FM staff to ensure work is streamlined properly to avoid duplicate and/or incorrectly assigned work;
Provide data support to Budget and Fiscal & Business Management in verifying the State reimbursement claim;
Work with the onsite OCA tenant liaisons to proactively maintain an accurate uptodate contact list to ensure that all tenants are informed of updates emergencies changes to policy and other potentially critical info accordingly.
Flexible Work Update:
This position may be eligible for remote work up to two days per week pursuant to the Remote Work Pilot Program agreed to between the City and OSA.
To Apply:
Only those permanent in the Associate Staff Analysts title or those who are reachable on the civil service list are eligible to apply.
Please go to or for current NYC employees and search for Job ID # 686171.
No phone calls faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.
Qualifications :
1. A masters degree from an accredited college in economics finance accounting business or public administration public health human resources management management science operations research organizational behavior industrial psychology statistics personnel administration labor relations psychology sociology human resources development political science urban studies or a Juris Doctor degree from an accredited law school and one year of satisfactory fulltime professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration accounting economic or financial administration or fiscal or economic research; in management or methods analysis operations research organizational research or program evaluation; in personnel or public administration recruitment position classification personnel relations labor relations employee benefits staff development employment program planning/administration labor market research economic planning social services program planning/evaluation or fiscal management or in a related area; or
2. A baccalaureate degree from an accredited college and three years of satisfactory fulltime professional experience in the areas described in 1 above.
3.An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory fulltime professional experience as described in 1 above.
4. A fouryear high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and seven years of satisfactory fulltime professional experience as described in 1 above.
5.A combination of education and/or experience equivalent to 1 2 3 or 4 above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However all candidates must have a high school diploma and at least one year of experience as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
