Helpdesk Analyst
Helpdesk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
The New York City Department of Youth and Community Development (DYCD) invests in a network of communitybased organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.
The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with a broad network of Human Service Providers throughout New York City. Our central task is administering available city state and federal funds to a wide range of innovative practical and quality programs that positively impact youth and communities.
The Department of Youth and Community Development is seeking to hire a Helpdesk Analyst in the Agency Payment Unit (APU).
Under the guidance of the Deputy Director of APU the Analyst will be responsible for reviewing and routing incidents submitted via DYCD ServiceNow for all financial inquires.
The analyst will provide technical assistance (TA) to Health and Human Service Providers for matters relating to payment disbursement inquires Electronic Funds Transfer (EFT) enrollment budget and finance questions as well as the resolution of outstanding DYCD ServiceNow incidents. Additional duties will include but are not limited to:
Creating and facilitating training and technical assistance to various stakeholders by holding individual and/or group meetings in person and/or virtual.
Liaising between internal DYCD units and external vendors by obtaining and conveying information and feedback to resolve issues.
Reviews analyzes and reconciles daily reports between citywide systems such as Financial Management System (FMS) and HHS Accelerator to identify problems with registered contracts amendments and/or encumbrances.
Perform special projects as instructed by the unit supervisor or director.
Qualifications :
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
