Epic Application Analyst - Cupid
Epic Application Analyst - Cupid
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Job Description
Union: NonUnion
Site: Princess Margaret Cancer Centre
Department: UHN Digital
Reports to: Senior Application Manager
Work Model: Hybrid
Grade: H0:06
Hours: 37.5 per week
Salary: $35.83 to $44.79 per hour (To commensurate with experience and consistent with UHN compensation policy)
Status: Temporary FullTime 12 Months with possible extension
Closing Date: January 11 2025
Duties
- Provides technical support of IT application(s)
- Maintains strong knowledge of supported applications
- Provides day to day support of applications including working with customers our HIS vendor Epic and other vendors in troubleshooting and identifying options to resolve issues;
- Performs application testing of new releases upgrades fixes and other product changes;
- Participation in roadmap planning for application upgrades in conjunction with business users and vendors;
- Provides customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings;
- Periodic assignment to Digital projects e.g. Epic Optimization Phase demand items new application implementation or integration;
- Provides advice guidance and training to endusers in the operation of supported application(s)
- Remains upto date with all aspects of applications in use
- Monitors literature for information related to the application
- Identifies training requirements/opportunities to improve application support
- Works with other Digital teams to ensure high service levels are maintained;
- Works closely with other Digital Application support teams to solve issues;
- Documents system problems and resolutions for future reference;
- Participates in weekly team meetings and huddles;
- Participates in an oncall roster for 24/7 support coverage
- Performs cross functional duties as assigned or requested
- Adhering to Hospital Value Statements and Divisional/Departmental Policies and Procedures
- Maintains current knowledge of and practice/comply with University Health Network mission and value statements Occupational Health & Safety Act Regulated Health Discipline Act and other relevant regulations legislation and guidelines.
- Maintains strict patient confidentiality
- Accesses patients electronic records only as required to perform work duties and shred all waste paper containing patient names.
- Performs crossfunctional and/or other duties consistent with the job classification as assigned or requested.
- Works in compliance of the Occupational Health & Safety Act and its regulations reporting hazards deficiencies and contraventions of the Act in a timely manner.
Qualifications :
- At minimum a bachelors degree in computer science math health informatics or recognized equivalent required.
- Epic experience is required.
- Certification in one or more of the following Epic applications is preferred: Cupid ClinDoc Orders Ambulatory. Other Epic certifications welcome.
Additional Information :
Why join UHN
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts onsite gyms etc.)
Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
