Senior Application Analyst - Connected Care
Senior Application Analyst - Connected Care
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Job Description
Union: NonUnion
Position: Senior Application Analyst
Department: Integrated Care
Reports to: Application Manager
Location: Toronto (Krembil Discovery Tower)
Hours: 37.5 hours per week
Status: Temporary Fulltime (12 months with possibility of extension or conversion)
Salary Range: $79190 $98982 annually
Posted Date: December 24 2024
Closing Date: January 11 2025
Position Overview
The Epic Sr. Application Analyst is an integral member of Integrated Cares Digital Health Team. This position works closely with other members of the Integrated Care Program (staff and consultants) UHN Digital team and the technical vendor(s) to support identified applications for Integrated Care including both clinical and business applications. The Epic Sr. Application Analyst will participate in system build requirements gathering system and business analysis system upgrades and testing.
Duties
- Maintains expert knowledge of supported applications
- Lead build configuration and optimization activities of Epic and other digital health applications to meet clinical and business needs.
- Implement updates system enhancements and upgrades while ensuring minimal disruption to users.
- Work with clinical operational and technical stakeholders to identify document and prioritize requirements.
- Conduct gap analyses to align technical solutions with program goals and workflows.
- Develop and execute test plans including unit integration and user acceptance testing.
- Identify and resolve system issues during build testing and golive phases.
- Collaborate with endusers to troubleshoot and ensure optimal system performance.
- Develop user guides training materials and system documentation.
- Monitor application performance and recommend improvements to workflows and configurations.
- Participate in system governance and change management processes.
- Ensure all systems meet privacy security and regulatory requirements.
- Communicates with external software vendors when needed to ensure that ongoing business and functional requirements are maintained.
- Informs management of potential service level problems before they occur and communicates solutions.
- Collaborates with Manager Team Leads and coworkers to ensure an atmosphere is fostered where exceptional customer service is the standard.
- Collaboratively resolves process and system issues with all levels of management to effective and efficient operation of systems and associated processes.
- Contributes to the development of new and/or improvement of existing policies and procedures.
- Prepares project status reports as required.
- Performs crossfunctional and/or other duties consistent with the job classification as assigned or requested.
Qualifications :
- Bachelors degree in Health Informatics Computer Science or a related field (or equivalent experience)
- Certification in one or more of the following Epic applications is strongly preferred: Inpatient Ambulatory Compass Rose Cadence Rover Bridges Dorothy and/or Comfort
- 46 years of experience with one or more clinical/business applications in a healthcare organization required
- 23 years industry experience in 2nd level application support required
- Experience with hardware and/or software vendor relations an asset
- Experience working with interfaces and/or working knowledge of HL7 standards an asset
Skills
- Strong understanding of clinical workflows and healthcare operations
- Proficiency in requirements analysis system configuration and process mapping
- Strong attention to detail and commitment to quality
- Collaborative team player with a customerfocused mindset
- Excellent customer service skills required
- Strong communication and interpersonal skills with the ability to convey technical concepts to nontechnical audiences verbal and written communication skills
- Proactive approach to identifying and resolving issues
- Highly organized with the ability to manage multiple priorities and meet deadlines
- Selfmotivated team player who can work with minimal supervision on simple to moderately complex tasks
- Able to work with multidisciplinary teams in a positive and productive manner
- Knowledge of healthcare privacy and security regulations (e.g. PHIPA)
Additional Information :
Why join UHN
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts onsite gyms etc.)
Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.
Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
UHN is a respectful caring and inclusive workplace. We are committed to championing accessibility diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.
University Health Network thanks all applicants however only those selected for an interview will be contacted.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
