Service Delivery Manager
Service Delivery Manager
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Job Description
Do you like understanding people and creating great experiences for them Can you find potential for improvement in situations Could you help us develop robust and resilient support processes
Were looking for someone to take on a Technical Service Delivery Manager role to deliver a market leading customer experience for our ingenious products and platforms. You will help us build and scale our service management offering ensuring that we continue to delight our customers across multiple products and platforms in a diverse set of industries.
As a growing team communication and sharing across the group is important for us and collaboration across the full team (sales operations and engineering) is very common. We want your expertise to deliver a leading customer experience as we accelerate our growth.
You will potentially work on platforms that form part of critical national infrastructure. The individuals we seek will be an expert in technical delivery management and operational processes. You are likely to operate in a multisupplier environment often dealing with a wide variety of stakeholders therefore your need to be an excellent communicator both written and verbal.
Flexible working We are guided by our client work and needs; however you have autonomy to manage your time and diary to suit your work/life balance.
We are currently operating a discretionary hybrid working model which is designed to help you plan your work and your life. We want our people to come into the office at least two days a week.
Qualifications :
- Working knowledge of ITIL
- Knowledge of IT industry & best practices
- Understanding of Agile Methodology
- Proven experience of managing relationships and service levels into enterprise organisations
- Excellent decisionmaking ability coupled with leadership skills to bring people with you
- Strong working knowledge of ServiceNow Jira and Confluence
An enthusiasm for any of the following:
- People centricity for leadership development and culture
- Obsession for truly differentiating customer service
- Curiosity for learning more about technology industry and service impact
- Comfortable with ambiguity
- Innovative problem solving attitude
- Excellent listening verbal and written communication skills
We know the skillgap and somewhat need to tick every box can get in the way of meeting brilliant candidates so please dont hesitate to apply wed love to hear from you.
Apply today by completing our online application
#LICI #Hybrid
Additional Information :
Life At PA encompasses our peoples experience at PA. Its about how we enrich peoples working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds identities and minds embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity bringing ingenuity to life.
Find out more about Life at PA here.
We are dedicated to supporting the physical emotional social and financial wellbeing of our people. Check out some of our extensive benefits:
- Health and lifestyle perks accompanying private healthcare for you and your family
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charitybased initiatives
- Annual performancebased bonus
- PA share ownership
- Tax efficient benefits (cycle to work give as you earn)
We recruit retain reward and develop our people based solely on their abilities and contributions and without reference to their age background disability genetic information parental or family status religion or belief race ethnicity nationality sex sexual orientation gender identity (or expression) political belief veteran status or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
