Corporate Sales Support Team Member II

Job Summary
The corporate sales support role is a vital position within Westgate responsible for facilitating trade agreements between owners with similar inventory commonly referred to as double decks. This role plays a crucial part in resolving inventory issues and ensuring customer satisfaction through effective trades and proactive communication. The successful candidate will possess strong negotiation skills attention to detail and the ability to collaborate with various stakeholders.

Additionally the candidate must embody and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Duties and Responsibilities

• Identify owners with doubledeck inventory and match them for mutually beneficial trades.
• Maintain accurate and uptodate records of doubledeck trades ensuring proper documentation and compliance with trade policies.
• Liaise with owners who have been promised other properties through eventrade option letters.
• Coordinate necessary actions to fulfill commitments outlined in option letters ensuring compliance with trade agreements and customer satisfaction.
• Collaborate with relevant teams to identify and resolve inventory discrepancies.
• Work closely with the customer support team to address customer satisfaction concerns related to trades.
• Provide timely and satisfactory resolutions to customer issues enhancing the overall customer experience and maintaining strong relationships.
• Communicate trade progress inventory availability and customer satisfaction matters effectively to internal teams and management.
• Collaborate with crossfunctional teams such as sales trade and customer support to ensure alignment and achieve desired outcomes.
• Propose and implement solutions to enhance efficiency effectiveness and accuracy in trade facilitation and inventory management.

Qualifications :

To perform this job successfully an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below represent the necessary knowledge skills and abilities.

Experience

• Proven experience in corporate sales support trade facilitation or a similar role.
• Strong negotiation skills with the ability to find mutually beneficial solutions.
• Excellent organizational skills and meticulous attention to detail.
• Exceptional verbal and written communication skills.
• Strong problemsolving and analytical abilities.
• Ability to work independently and collaboratively in a fastpaced deadlinedriven environment.
• Familiarity with inventory management processes and customer satisfaction principles is a plus.

Qualifications Required

• Flexibility to work the following:
  • Six (6) weeks of paid training (onsite) Monday through Friday.
  • Hybrid position during the hours of 10:30 AM to 7:00 PM Monday through Thursday and 9:30 AM to 6:00 PM Friday.
  • Must commute and work onsite at the Ocoee office multiple times a week.
  • No weekends.

Note: Hours and hybrid work conditions may change to accommodate evolving business needs. Scheduling flexibility is expected to ensure smooth operations.

• Fluent in English (Bilingual in Spanish and/or Portuguese is helpful but not required).
• Highspeed internet connection and modem required.
• Dedicated office/workspace with minimal distractions.
• Ability to make and receive telephone calls.
• Proficiency in Microsoft Outlook Microsoft Excel and Adobe Acrobat.
• Ability to troubleshoot and fix minor computer problems independently.
• Familiarity with office equipment such as computers telephones and calculators.
• Ability to review handwritten and computergenerated documents as well as view a computer screen.
• Strong multitasking skills and the ability to communicate professionally with team members and customers.
• High attention to detail accuracy and excellent followup skills.
• Ability to sit at a desk for extended periods.

Preferred Experience: Customer service document management banking timeshare or related fields.

Education & Certifications

• High school diploma or equivalent required.
• Real estate license required.

Skills/Knowledge

• Trade Facilitation: Expertise in facilitating trades and negotiations between multiple parties ensuring fairness and equity in agreements.
• Attention to Detail: Meticulous tracking and accurate recording of trade agreements and inventory data.
• Communication: Strong verbal and written communication skills for effective collaboration with internal teams and stakeholders.
• Relationship Building: Ability to build strong relationships with owners and stakeholders catering to unique needs and preferences.
• ProblemSolving: Analytical skills to resolve inventory issues proactively address concerns and suggest process improvements.

Language Skills

• Ability to read and understand simple instructions correspondence and memos.
• Ability to write simple correspondence.
• Capable of presenting information effectively in oneonone and small group settings.

Certificates Licenses and Registrations

• Florida real estate license required.

Additional Information :

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.