Customer Service Manager
Customer Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Overseeing the daily operations of the customer service team ensuring KPIs and service standards are met.
- Supports the developmental needs of team and coaching mentoring or craft coach & deliver training programs.
- Ensures that regular ongoing communication is happening with employees to create awareness of business objectives and communicate expectations & recognizes performance.
- Interacts with customers to obtain feedback on quality of product service levels and overall satisfaction to improve efficiency and enhance customer satisfaction.
- Resolve escalated issues promptly.
- Collaborate with sales product & marketing departments to address customer feedback and improve processes.
- Prepare reports on team performance.
- Solicits employee feedback and reviews to identify and address employee problems or concerns.
- Assists as needed in the interviewing and hiring of employee team members.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Qualifications :
- Proven experience minimum 5 years in customer service or similar leadership role in hotel/tourism industry.
- Excellent communication in verbal written & visual skills.
- Strong leadership and team management abilities.
- Analytical mindset to interpret data & identify solutions.
- Ability to craft coach & deliver training programs to customer service executives.
- Bachelors degree or diploma in Business Communications or related field preferred.
Additional Information :
- Casual attire
- Hot desk environment
- Nearby LRT (KLCC) MRT (Conlay & Bukit Bintang) & Monorail (Raja Chulan)
- Statutory deductions
- Commission
- Performance incentives
- Annual leave
- Dental allowance
- Optical allowance
- Panel clinic
- Life insurance
- Attendance bonus
- Learning incentive
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
