Client Account Manager
Client Account Manager
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Job Description
Client Account Manager
NEXGEN Asset Management
NEXGEN Asset Management is a leader in providing innovative software solutions for asset management serving cities utilities and facilities across the country. Our team is dedicated to innovation excellence and delivering outstanding customer experiences. We are looking for a talented and technically adept Client Account Manager to join our team.
As an Account Manager you will play a crucial role in ensuring the success and satisfaction of our clients. You will be responsible for building and maintaining strong relationships with our clients helping them maximize the value of our software and ensuring their longterm success.
If you have experience supporting SaaS software and are passionate about client success we want to hear from you!
This position is full time and has the option to be remote from the US or based in our Sacramento CA office.
Why Join Us
- Growth Opportunities: Significant potential for professional development and career advancement.
- Dynamic Work Environment: Collaborate with a dedicated team focused on innovation and excellence.
- Impactful Role: Play a key role in ensuring client satisfaction and success with our cuttingedge software solutions.
Key Responsibilities:
- Account Management: Build and maintain strong relationships with key client accounts specific to an industry or region ensuring they are driving towards success and getting the most out of our software. Serve as the primary point of contact for assigned clients building strong lasting relationships.
- Client Success: Proactively monitor client engagement and usage identifying opportunities for clients to derive more value from NEXGENs software.
- Technical Assistance and Guidance: Assist clients with technical aspects of our SaaS software including setup configuration and troubleshooting. Serve as a technical guide to help clients adopt NEXGEN features.
- Performance Monitoring: Track and monitor client account performance and KPIs. Client Account Managers performance evaluated based on client retention and account growth.
- Strategic Planning: Collaborate with clients to develop and implement strategic account plans quarterly business reviews etc.
Qualifications:
- Education: Bachelors degree
- Experience: 15 years of experience in client support or account management roles preferably with SaaS software.
- Technical Skills: Strong technical aptitude with the ability to understand explain and demo complex workflows and software features.
- Communication: Excellent verbal and written communication skills.
- ProblemSolving: Strong analytical and problemsolving abilities.
- SaaS Experience: Previous experience supporting SaaS software is highly desirable.
- Collaboration: Strong ability to collaborate with internal teams and serve as the clients primary point of contact.
- Customer Focus: Proactive personality with a passion for delivering exceptional customer service.
Personal Attributes:
- CustomerFocused: A passion for helping clients and ensuring their success.
- Team Player: Ability to work collaboratively with crossfunctional teams.
- Adaptable: Comfortable in a fastpaced dynamic environment.
- DetailOriented: Attention to detail and a commitment to delivering highquality work.
Location:
Salary range of $70000 $85000/year based on experience.
NEXGEN CORE VALUES:
Courage Do the right thing & not be afraid of taking smart risk
Be bold and make intelligent decisions
Take initiative even when faced with adversity
Innovation Promote innovation & continuous improvement
Approach work with intellectual curiosity
Follow best practices of the industry
Respect Treat others with respect & professionalism
Be honest open and forthright
Approach the organization clients and team with integrity
Proactive Anticipate & take the initiative to achieve results
Be aware of situation and environment
Anticipate needs and take initiative to address
Results Deliver exceptional results
Hold yourself accountable to deliverables and deadlines
Strive for excellence
Community Build a community of coworkers and clients
Familydriven culture of teamwork
Connect on a personal level with team and clients
WHY WORK AT NEXGEN:
Engage with an innovative and intelligent team
Fun & progressive culture in a dogfriendly office
Flexible work environment
Competitive salaries and room for growth
Excellent benefits
NEXGEN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type
Full Time
