IKEA Tampines - IT Intern
IKEA Tampines - IT Intern
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
About the job
The Intern is expected to support the daytoday IT operations and ensure that Service Desk is operating in a timely manner and in line with agreedon service levels.
Your assignment
Provide Business IT support to the store:
- Ensure that IT systems perform with high availability performance and security
- Oversee Service Desk Operations and Compliance
Daytoday IT Operations (Core Responsibilities):
- Assess assigned severity levels on Service Desk and comply with agreedon service levels
- Investigate and resolve issues posted on the Service Desk
- Support user enquiries on IT issues over the phone/email/remote assistance
- Develop quick Level 1 & 2 resolution processes for common issues
- Communicate with endusers regarding incident status
- Provide IT Support/Installation/Configuration for the companys PC endusers
- Provide troubleshooting on Computer Hardware/Software (including POS) and Network problems
- Arrange with Technicians for repairs/maintenance of Hardware
- Monitor software license compliance through physical checks and tools (Service Desk and SCCM).
- Coordinate onsite work with authorized vendors during rebuild relocations or repairs.
Your profile
Motivation:
- Passionate about IT solutions and trends in the retail industry
- Strong sense of achievement in driving IT operational support
Knowledge:
- Currently pursuing a Diploma in IT Professional disciplines (Computer / Information Technology)
Capabilities:
- Resolve IT support issues and service requests in a structured and timely manner
- Excellent teamwork and establish good working relationship with users and service providers
- Customer service mindset selfstarter process improvement orientation
- A technical logical thought process with strong communication skills and has a good command of English
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
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