Customer Relations Officer - Exchange Return IKEA Damansara Full-Time
Customer Relations Officer - Exchange Return IKEA Damansara Full-Time
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1 Vacancy
Job Description
Your Assignment
- You are helpful and friendly in approaching customers always aiming for a winwin situation and for repeat business.
- You record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers future shopping experiences.
- You know the Customer Relations action plan and support the goals and targets given to you by your manager to ensure the effective execution of our action plan.
- You know our daily and weekly service targets and drives to improve our service delivery.
- You develop a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
- You optimise the relationship with our customers in order to drive sales growth and sustained longterm profitability.
- You are empowered to solve customer complaints within my level of authorisation. You recognise when you need to escalate an issue and then pass on the relevant information to a manager to deal effectively with the customer.
- Understanding the IKEA Concept global solutions tools and working methods and ensuring you use the appropriate manuals from Inter IKEA Systems to help you optimise our customers shopping experience.
- You ensure safety guidelines are met within the merchandise & pick up area and service desk area.
- You are able to support the front counter and merchandise & pick up area when required.
Qualifications :
Your profile
- Have 2 3 years working experience in customer service with administrative background.
- Ability to work in a multitasking environment with attention to detail.
- Excellent customer service and able to manage walk in/write in customer complains in accordance to standard operating procedures (SOP) wordings and rules.
- Possess professional attitude when dealing with various stake holders.
- Good with paperworks recording logs of events and enjoys working in fast environment to cater to IKEA customers.
- Good structured way of doing follow ups on open cases.
- Must have good command of English and Bahasa Malaysia.
- Ability to use and take personal initiatives and to make considered decisions.
- Willing to work on weekends and public holidays.
Additional Information :
Important Note:
You are invited to the Life at Home journey with IKEA. Click >>here* to begin your journey. Kindly note that your job application will be processed when you complete the assignment.
*If you cant access the link please go to the original job posting at Smart Recruiter.
Working with us has its rewards
Wherever you work within IKEA Southeast Asia you enjoy a wide range of benefits. Here are just some of them:
IKEA discounts
Coworkers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores from the first day of work.
Flexi benefits
We offer flexi benefits to cater our coworkers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account coworkers can claim against dental optical fitness memberships or classes vaccination or immunisation noninsured outpatient medical expenses health screenings health supplements IKEA purchases health aid & equipment and mental health.
Maternity and paternity leave
We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys and responsible at home.
Gifts
We enjoy special occasions together and give tokens to mark birthdays marriage the arrival of a baby. We reward loyalty through our Long Service Awards/
Work environment
As home furnish experts we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed open atmosphere where we work side by side.
Incentive plan
All coworkers may earn an annual financial reward when we meet our shared business objectives.
Free Parking
All coworkers are given free parking.
Please apply by 22 December 2024.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
