Jr Customer Support Associate Customer Due Diligence - Open to graduates

Role Summary:

We are seeking a qualified Customer Support Associate to join our CS Engagement Team and contribute to our goals. In this role you will provide administrative support related to products orders deliveries and company policies. Administrative professionals play a crucial role in enhancing efficiency delivering satisfactory customer experiences and streamlining processes. The Customer Support Associate is essential to the CS Engagement Team as well as to the customers and businesses we serve.

As a detailoriented and proactive Customer Support Associate you will be responsible for conducting customer due diligence checks for all new and existing clients ensuring compliance with company policy requirements. Additionally you will be tasked with assisting the team with various administrative tasks as assigned.

The ideal candidate will possess strong listening skills and the ability to respond promptly. We are looking for someone who is goaloriented and has a solid understanding of customer service best practices. If you have exceptional organizational skills and thrive in a team environment we would love to meet you. There are several primary responsibilities common to this occupation:

What Youll Do:

• Perform Customer DueDiligence for all clients ensuring compliance with company policies.
• Maintain accurate and organized records of Due Diligence processes and client interactions.
• Administrative responsibilities to support CS engagement team.
• Collaborate with team members for data compilation and assist the manager with reporting tasks.
• Deploy and apply all company policies procedures and standards.
• Perform and achieve the KPI as assigned

Qualifications :

• Diploma Advanced/Higher/Graduate Diploma Economics Information Technology Finance Business Studies/ Administration/ Management Marketing Commerce or equivalent
• Open for graduates/ work experience as a Sales/ CS Support Specialist or Customer Service Associate
• Good level of English proficiency both verbal and written

Additional Information :

Our uniqueness is that we truly celebrate yours. Experians culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians strong people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Fulltime