Customer Service
Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Client
Is a technologyenabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
Job Description
As a bilingual Customer Support Consultant you will provide firstclass customer service to clients via live chat and email. You are also expected to:
Responsibilities
- Assist customers via Mandarin and English language;
- Use provided tools and resources to resolve customer issues;
- Adhere to clientdefined processes and procedures and company policies;
- Meet or exceed minimum requirements for productivity availability and quality requirements;
- Meet predetermined targets; and
- Ensure proper documentation of activities in the client tool about customer problems requests and actions taken.
Requirements
- Mandarin speaker able to converse in English
- Mandarin written and verbal communication skills
- Fresh graduates are welcome to apply
- Earned a Bachelors Degree or Diploma
- Working knowledge on Microsoft Office applications
- Strong Customer Service Skills
Working Hours
24 hours rotational shifts 5 working days in a week
Work Location
KL Sentral (Fully in Office)
Remuneration
Total Package up to MYR 5000 (including KPI)
Consultant in Charge
Angel Chok
KPI up to RM 800
Night shift allowance RM100 per working day (up to RM 2000 monthly)
Employment Type
Full Time
