Service Desk
Service Desk
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Job Description
Role: Service Desk Analyst
Location: Columbus OH 100% onsite
Candidate must be a Ohio resident. Interviews will be required to be inperson.
Job Description:
1. Process all equipment coming into or leaving IT
2. Update Asset Inventory System
3. Process Salvage equipment (removing the hard drives doing entire process)
4. Unpacking and packing boxes for equipment and preparing it for shipment to ACF or other DPS sites
5. Pickup and Deliver equipment from DIS/Excel/DTS/ETC
6. Complete any Service Now tickets on equipment requests (ie monitors keyboards mice HDMI cables etc)
7. Reconcile all Inventory sheets (paper/electronic) on daily basis
8. Validate all of the IT Operations Room equipment weekly to ensure inventory is up to date and correct
9. Serves as backup contact for level 1 support
During the interview process with the ODPS staff the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror s proposal. It is the responsibility of the Offeror to prescreen their candidates to ensure compliance.
This is canned statement with some info that is added to end of all requests
1. Strong communication/ leadership skills.
2. Strong influence collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Have the ability to work independently and as part of a team the ability to manage time and resources to meet assigned deadlines.
6. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7. Have excellent organizational skills proven analytical planning problem solving and decisionmaking skills.
8. Must be knowledgeable in the English language/speak clearly and understandably using the English language.
Required Skills:
1. 13 years IT Experience
2. Education in IT Support
Desired Skills:
Inventory Management experience.
Thanks and Regards
Santosh Yambari
Sr. IT Recruiter
Office x1009
1103 Schrock Road Suite 102
Columbus OH 43229
MBE & SBA 8(a) Certified
Direct
Fax
Current Openings
Candidates and Vendors
For H1b visa and EAD (GC or OPT) we will need a copy of visa DL passport and I94 on day of joining. Please do NOT submit for position if you or your candidate are not willing to share these items by joining date as we will match copies of visa information and DL submitted with originals in person.
Employment Type
Full Time
